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TeleCare at Markey

telecare

Due to the COVID-19 pandemic, UK Markey Cancer Center clinics are seeing patients virtually with UK TeleCare when possible. Our technology allows you to conduct your healthcare visit via Zoom videoconferencing on your smartphone, computer, or tablet. When video options are not available, telephone visits can be used for some interactions as well.

We are committed to the privacy and security of our patients. We conduct TeleCare visits through a HIPAA-compliant version of Zoom. You may have used Zoom for other meetings; our version looks the same but contains extra privacy measures. To protect your privacy, please do not share the Zoom link you receive for your TeleCare appointment.

  • How it works

    If you are interested in a TeleCare visit, please ask your healthcare team for more details. We will send you an email with an appointment time and a Zoom link.

    For your Zoom TeleCare appointment, you will need either a WiFi or cellular connection for your smartphone, computer, or tablet.

    We recommend testing this application on your device before the meeting. If you are experiencing any issues using the app, technical assistance with Zoom is available Monday-Friday from 8 a.m. to 7 p.m. at (859) 218-6221 or (844) 820-7344.

  • Visit Resources

    • Visits require access to a device with a camera (smartphone, computer, or tablet) access to an internet connection and an active email account.
    • We conduct TeleCare visits with Zoom, an online video meeting tool. You will receive an email with a link to your appointment. When you click the link, it will open a web browser and automatically download Zoom. You also can use the Zoom app on your smartphone or tablet to join the appointment.