UK•MDs Medical Contact Center

Physicians: to refer a patient call toll free 800-888-5533 or 859-257-5522 | Fax: 859-257-6325 

UK•MDs is a service unique to UK HealthCare, connecting community physicians and health care providers to UK facilities and services -- 24 hours a day. Our coordinators can arrange a conference call between a community physician, a UK attending physician, and the UK capacity command center nurse to facilitate admission or transfer processes. The UK•MDs coordinators remain on the call to provide any additional assistance.

• Facilitates physician referrals and consults, hospital admissions, hospital transfers, patient appointments and other requests.
• Facilitates community physician referral and consult requests made via the secure online Patient Referral form.
• Works closely with the UK Physician Liaison Program to handle physician complaints and concerns.
• Facilitates Gill Heart & Vascular Institute cath lab activation, Neonatal Intensive Care Unit (NICU) and Pediatric Intensive Care Unit (PICU) response, RAMPART and Stroke team notification.
• Facilitates UK HealthCare physician requests.
• Maintains a comprehensive database of internal and external physicians available on UK CareWeb (password protected).
• Provides reports to administration, admissions and the UK capacity command center and clinical services.

To make an appointment or find a physician, please call 859-257-1000 or toll free 800-333-8874. 

UK Health Connection provides callers easy one number access to make appointments, find a physician or health care services, procedures, screenings, class registrations and to get UK HealthCare literature.

Service 

• Dedicated to answering the phone and connecting patients – no other clinic duties.
• Operators stay on the line to ensure call is not lost and appointment is made.
• Assistance to Markey Cancer Center outpatients with medical requests, concerns (Markey‐specific number)

Knowledge 

• Trained to listen to the request and find the doctor or clinic needed, even if the caller is not sure.
• Have nurses available to assist with understanding requests.
• Local Lexington knowledge; give driving directions and stay with callers who are lost and driving.

Access 

• Monday - Friday, 7:30 a.m. ‐ 5 p.m., closed on holidays.
• Know which clinic areas and doctors have access and appointment availability.
• Connect caller to the right number to set up, confirm, cancel and reschedule appointment.

859-323-0077 

This after-hours, weekend and holiday nurse triage service covers calls for pediatricians at UK HealthCare and several contracted community pediatric physician groups in the Bluegrass region:

• Staffed 5 p.m. - 8 a.m. Monday - Friday; 24 hour coverage on weekends and holidays.
• Telephone triage advice is provided by specially trained registered nurses using clinically proven algorithm protocols created by Barton Schmitt, MD. 
• All triaged call transactions are entered into a database and then faxed to the pediatric patient's primary care physician.