Refunds to Patients
Our goal is to make the billing and refund process as transparent and clear as possible. After your visit or hospital stay, we work closely with your insurance provider to ensure all charges are accurately processed. Once your insurance provider has finalized its portion of payment, any overpayments or credits on your account are reviewed. If you’ve paid more than your responsibility, we will issue a refund promptly.
Process overview
- After discharge, your account is coded and billed to insurance. This takes about two weeks.
- Insurance companies typically resolve claims within 60-90 days but, in some cases, it can take much longer.
- If insurance makes an overpayment, UK HealthCare will issue a refund to the payer.
Billing system
- UK HealthCare offers paperless billing. Patients receive MyChart and email notifications when new statements are available.
- Patients can opt out of paperless billing via the “Billing Summary” screen of the MyChart portal.
Refund delivery
- Refunds are issued if the patient paid more than their responsibility.
- Before we refund a credit balance or overpayment on your account, we will apply that amount to any outstanding balances for you or any dependent covered by your healthcare plan. We will refund you for the remaining credit balance.