OnCore Support Services
On this site, you will find information about OnCore, the UK OnCore Support staff, training information, and other useful info to get you started with OnCore.
About OnCore
The OnCore Enterprise Research application is a clinical trials management system and electronic data capture application. It provides a robust functionality to support the process here at UK HealthCare’s Academic Medical Center and the Markey Cancer Center.
OnCore is provided by Advarra, located in Madison, WI. Advarra has a breadth of technologies focused on Clinical Data Management and Clinical Trial Management. University of Kentucky uses OnCore for Clinical Trials Management System (CTMS) and Advarra eSource+EDC for electronic data capture which is 21 CFR Part 11 validated system.
The purpose of OnCore is to provide aid with day-to-day functions, create a central repository for critical research data, biospecimen management, organization for quality assurance initiatives, and general clinical research administration.
We offer high quality, reliable, and statistically sound data from our clinical trials through the coordinated efforts of our Clinical Data Managers and Data Analysts. The data management team at Markey is actively involved in all stages of investigator initiated clinical trials from inception to completion, to ensure output of the best quality data. This includes: Electronic Case Report Form (eCRF) design, data cleaning and validation, discrepancy management, data extraction, database locking, and protocol management through the use of Good Clinical Data Management Practices.
You will find several helpful tools such as Training Manuals, Demonstration Videos, and much more.
Follow this link to find the training resources specific to Markey Cancer Center OnCore Support. Note, the link requires linkblue login.
Your input is important to help us identify areas that need improvement AND to help us develop effective solutions.
New OnCore User Account Information
There are basically 4 things you will need for access to OnCore.
- Online application / Supervisory approval: Apply online.
- HIPAA certification: The following are accepted:
- myUK Course “(current year) Privacy and IT Security” Visit myUK.
- CITI Training: Group 1 or Group 4 for Biomedical Investigators and Key Personnel. Learn more about CITI Training online.
- Completed NDA Form. Contact CTMS Support for more information on completing the form.
- Training Process
- Once the request/approval/HIPAA/NDA are received, training staff will assign pre-requisite eLearnings, as applicable.
- Specific role-based training will be provided in a virtual, live format and will be tailored to your job duties.
Commonly Used Links
- OnCore Production Server
- Please note that OnCore log in is required to access this production server.
- New User Request Form
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Support Team: CTMS.Support@uky.edu
Resources
Contact Us
Research Systems Technical Support
Email:
CTMS.Support@uky.edu
AdvarraEDC.Support@uky.edu
eReg.Support@uky.edu
Jennifer Land
Responsibilities: IIT Calendar Builds, IIT Forms / Query Resolution, Edit/Delete SAE/Deviations/IIT Forms
Mark Stevens
Responsibilities: Custom Report Builds, Accrual Reporting, DT3 / DT4 Questions
CRSO Study Assistance
Responsibilities: Minimum footprint, calendars, billing integrity, or coverage analysis
PRMC Coordinator
Responsibilities: Protocol Entry into OnCore, Revise Protocol specific information within OnCore
Regulatory
Responsibilities: Interventional Trial IRB Reviews, Add / Remove Staff from Interventional Trials
Quality Assurance
Responsibilities: Data Safety Management, Audit/Monitoring, SAE/Deviation Content
Q: Help! I don't know where to start.
A: All new users must request login access and perform new user or role-based training. See the section on New User Account Information.
Q: Is refresher training available?
A: Yes! Any OnCore user at UK HealthCare has the option to have refresher training by contacting the Markey Oncology OnCore Support team at CTMS.Support@uky.edu and requesting refresher training.
Q: Which is the best browser to use with OnCore WebApp?
A: Mozilla Firefox and Google Chrome are currently suggested.
Q: What should I do if I get an error message or technical issues with OnCore?
A: If you receive any kind of error message, take a screenshot by clicking on the 'Print Screen' button and send it in an email to the support team. Include what page or Console the error occurred on and what you were trying to do when it occurred. Alternatively, you can also call a support specialist Monday through Friday at 859-323- 7328.
Q: I can't remember my login information. What do I do?
A: OnCore uses the UK Link Blue ID and Password. In the event that you have forgotten your Link Blue ID or password, you must contact UK Help Desk at 3-8586 for assistance.
Q: I have entered my password incorrectly too often and am locked out. What do I do?
A: Simple! Call or email the OnCore Support team to have your password unlocked.
Q: I know I have entered the right password and yet I cannot log into OnCore. What is happening?
A: OnCore has a default setting to deactivate users after a >180 day inactive period. Call or email the Support Team to have your status switched back to active. Please remember that you must login soon after your status has been changed back to active. If you do not do so by midnight that night, OnCore will notice the continued >180 day inactive period and will make you as inactive once more. Only logging in will reset the 180 day timer.
Q: I was asked to do something in 0nCore, but I don't seem to have that permission/privilege.
A: No problem. Contact the OnCore Support Team via phone or email and describe what it is you need to do. A decision will be made to heighten your access or privilege if approved.
Q: Why don't I have access to everything within OnCore?
A: As part of the federal rule overseen by the U.S. Department of Health and Human Services and the Office of Civil Rights, the UK OnCore Support Team enforces strict guidelines on the HIPAA Privacy Act which is an established standard to protect individuals' medical records and other personal health information through the use of electronic health care transactions. We have implemented safeguards to ensure this privacy by allowing users of OnCore a select, privileged, and minimal access within the scope of their job functions.
Q: How do I access the OnCore training documents?
A: All Training material can be found on the Markey Connect Website. Login using your UK Link Blue User ID and Password. If you do not have access, please contact us at CTMS.Support@uky.edu and let us know.
Q: How can I get protocol, forms, or calendar specific training?
A: Contact your UK OnCore Support Team to help guide you to the correct contact for the specific type of training you need. Specific responsibilities for the Support team are listed in the Contact Section of the Markey Cancer Center - OnCore Support Website.
