For Visitors to UK HealthCare
UK HealthCare has new visitor rules as of 4/22/2022.
For patient condition or information, call 859-323-5816.
Patient information is private. The only health information that can be given over the phone is the patient's condition (good, fair, serious or critical). If you are calling to check on a family member or friend, you must know the patient's last name. Patients have the option of asking that no information be given out.
Patient Information can transfer your call to the patient's room or provide you with a room phone number.
Hospital visiting hours are 8 a.m. to 9 p.m. seven days a week.
See hours and visiting rules for Kentucky Children's Hospital »

Don and Cathy Jacobs Health Education Center: Access computers and trusted health information.
Learn more about the center »
Visiting Hours & General Visiting Guidelines
UK HealthCare does not restrict or deny visitation privileges on the basis of race, color, national origin, religion, sex, gender identity, sexual orientation, or disability.
We know that having family, friends and loved ones close by can be comforting. For the rest and safety of our patients, however, visitors should always check at the nurses’ station before visiting a patient.
To help us create a healing environment, please follow these guidelines:
- Visitors must adhere to our polices, including our COVID-19 polices and behavioral expectations. Failure to follow polices and guidelines could result in visitation privileges being revoked.
- Please see our current COVID guidelines and behavioral expectation guidelines
- Please note that tobacco use is prohibited on the grounds and parking areas of UK HealthCare facilities.
- Partner(s) in Care are welcome 24 hours a day at the patient’s request. At times the healthcare team may encourage Partner(s) in Care to go home to rest, however Kentucky Children’s Hospital encourages parents and/or guardians to stay and participate in care 24 hours a day.
- Partner(s) in Care are defined and designated by each patient, and should be defined at the beginning of the patient’s stay at UK HealthCare if possible. Partner(s) in Care can include: spouse, domestic partner, family member or friend. Partner(s) in Care provide emotional support and comfort and help provide important information to the healthcare team about the patient.
- Family and friends are considered guests; they are not the same as Partner(s) in Care. Guests are encouraged to visit during the hospital visitation hours of 8 a.m. to 9 p.m. seven days a week. In certain areas of the hospital, such as Intensive Care Units, the Birthing Center or the Emergency Department, visiting hours may be limited. Please check at the nursing station.
- Please limit visitors to no more than two at a time in the patient’s room.
- Guests who may have a contagious condition such as a cold, sore throat, flu, cough, fever or stomach virus are asked to stay home rather than risk passing the illness on to the patient or others. If you have a contagious condition and you must be at the hospital to visit, please be considerate of other patients and the healthcare team members by wearing a mask and using the provided hand sanitizer.
- Avoid wearing perfume or other types of fragrances and scents, as some patients and staff are sensitive to them.
- As a courtesy to other patients and families as well as staff, please limit cell phone use in patient rooms.
- For the safety of the patient and other patients, we ask that children under the age of 10 be supervised by an adult at all times.
- Wash your hands when entering and leaving a patient’s room. Alcohol hand gel is available near the door of every patient room.
- Please do not bring in pillows, blankets and comforters from home. Because this is a hospital and shared by many, it is important that we reduce sources of infection and the possible spread of illness. We will provide Partner(s) in Care with any linens they may require during their stay.
- Uniformed security officers are available 24 hours a day. If at any time you feel concerned about your safety, please ask a healthcare team member to assist you with contacting security services.
- Weapons, concealed or otherwise, are not permitted on UK HealthCare property unless carried by a sworn officer of the law.
- Visitors who are disruptive or who otherwise violate these policies may be asked to leave the premises.
Finding Out a Patient's Condition & Phone Number
For patient condition or information, call 859-323-5816.
Patient information is private. The only health information that can be given over the phone is the patient's condition (good, fair, serious or critical). If you are calling to check on a family member or friend, you must know the patient's last name. Patients have the option of asking that no information be given out.
Patient Information can transfer your call to the patient's room or provide you with a room phone number.
Directions & Parking
Visit this page for directions to UK Chandler Hospital and other UK HealthCare facilities.
The UK HealthCare Parking Garage is located at 110 Transcript Ave., directly across South Limestone from the hospital. The garage entrance is on Transcript Avenue.
There is a fee for parking. Prices are posted at the garage entrance.
Extended stay parking passes can be purchased in the parking office on Level A of the UK HealthCare Parking Garage. The office is open from 8 a.m. to 4:30 p.m. Call the parking office at 859-257-5757 or stop by an information desk for more information.
For more information about parking at other UK HealthCare locations, go here.
Wi-Fi and Internet Access
Free Wi-Fi (wireless internet access) is available throughout the medical campus to visitors who have their own device with them. Visitors should use the "UK-Guest" wireless network. "UK-Guest" requires a quick and simple self-registration process. Instructions and additional information can be found at: www.uky.edu/wifihelp/UKHCguest.html
If you do not have a device with you, you may use the computers in the Health Education Center.
Nearby ATMs
There is an ATM located on the first floor of UK Chandler Hospital, Pavilion H, near the information desk. If this cash machine is unavailable, another one is located in the first floor of the College of Medicine building behind Pavilion H.
The following banks and ATMs are within one mile of the hospital. All of the ATMs are available 24 hours a day, seven days a week.
First Federal Savings & Loan
701 S. Broadway
Lexington KY 40508
859-244-7272
Mac, MC, Visa, Discover, Plus, Novus, Cirrus, Maestro, Alliance One
Lexington Bank
386 Waller Ave. # 10
Lexington KY 40504
859-278-5858
Mac, Cirrus
Republic Bank & Trust Co
641 E. Euclid Ave.
Lexington KY 40502
859-255-6267
Mac, Star, Plus, Visa MC, Cirrus, NYCE, Pulse
Chase Bank
727 E. Euclid Ave.
Lexington KY 40502
859-231-2565
Mac, MC, Plus, American Express
PNC Bank
720 E. Euclid Ave.
859-281-5405
Plus, Mac, Star, Visa, MC, Maestro, Pulse, Cirrus, Discover, American Express
Bank of the Bluegrass & Trust
101 E. High St.
859-233-4500
Bluegrasscash, Mac, Genie, Plus, MC
Vine Street Trust Co./BBNT
360 E. Vine St.
859-281-2120
Cirrus, Mac, Visa, MC
Vine Street Trust Co./BBNT
1780 Nicholasville Rd. # 102
859-276-2557
Cirrus, Mac, Visa, MC
Coping with Death
The Decedent Affairs team works with many departments within UK HealthCare to communicate information to help make the process after death as easy as possible for those who are grieving.