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UK HealthCare Policies

Patient Rights & Responsibilities

You have the right to:

  • Be treated with respect. You will be free from mistreatment, neglect, or verbal, mental, sexual, and physical abuse, including injuries of unknown source, and wrongful borrowing of patient property.
  • Ask us to explain your treatment plan. This includes how often you will visit us. And if you don’t understand any changes to your treatment, just ask.
  • Say “no” to anything we suggest.
  • Know how much you will need to pay for our services. And we will tell you how much your insurance will need to pay. We will discuss this with you.
  • Work with us to find the best way to help you get better. This includes helping create and make any changes to your treatment plan.
  • Be treated politely and with consideration.
  • Receive care, no matter what your age, race, ethnicity, culture, color, national origin, language, sex, gender identity or expression, sexual orientation, appearance, socioeconomic status, physical or mental disability, religion, or diagnosis.
  • Feel free to tell us your concerns, issues or complaints. Don’t be afraid to speak up about your care. If you have a problem, we will look into it.
  • Learn how we protect your privacy and personal information.
  • Choose your health care providers.
  • Know if you would save money by using another pharmacy.
  • Have us explain your duties as a patient.
  • Speak to a health professional if and when you choose to.
  • Know the names of your pharmacy team members and their titles, and speak to their supervisor when requested.
  • Receive administrative information regarding changes in, or termination of, the patient management program.

What can I do to improve my care at UK Specialty Pharmacy & Infusion Services?

  • Make sure your doctor knows that you get your medicines from us.
  • Provide us with accurate contact information for you and keep us informed of any changes throughout your care.
  • Speak up! Tell us or UK HealthCare your concerns about our services.
  • Make sure we have all the forms we need for your treatment. These could be insurance forms or records from other doctors.

If you have complaints or conflicts ...

  • You can complain about anything without worry. If you don’t want to talk to your doctor or nurse, please contact the patient representative at 859-257-2178.
  • If you have conflicts about care, you may ask your nurse or the patient representative how to contact the Ethics Committee by calling Hospital Administration at 859-257-9474 to help resolve those conflicts.
  • If you still have a complaint, you may contact the Kentucky Office of Inspector General at 1-800-372-2973. You also may submit your complaint to the Kentucky Board of Pharmacy online at or by emailing the complaint form to
  • Patients in the Kentucky Clinic who have a conflict may go to the Information Desk on the first or third floors and ask Kentucky Clinic Administration to be notified at 859-257-6780.

You may also contact:

              Office of Quality Monitoring
              The Joint Commission
              One Renaissance Boulevard
              Oakbrook Terrace, IL 60181

(A PDF version of Patient Rights & Responsibilities with a consent form.)

(A Spanish PDF version of Patient Rights & Responsibilities with a consent form.)


  • About Advance Directives

    Advance directives are documents that state your choices about medical treatment. They will also allow you to name someone to make decisions about your medical treatment if you are unable to make decisions for yourself. Kentucky law recognizes three types of advance directives: a living will; a designation of health care surrogate; and advance directive for Mental Health treatment.

    A living will is a document that tells your doctor or other health care providers whether or not you want treatments or procedures which will prolong your life if you are in a terminal condition or are in a permanently unconscious state. Procedures which can prolong your life may include mechanical respirators to help you breathe, kidney dialysis to clean your body of wastes, or CPR (cardiopulmonary resuscitation) to restore your heartbeat, artificial nutrition and hydration. It may also include your wishes regarding organ donation.

    A health care surrogate designation lets you name a specific person to make your medical decisions when you are unable to do so. This person acts in your best interest to authorize treatment, refuse treatment or withdraw treatment when you are temporarily or permanently unable to decide for yourself.

    You do not have to have an advance directive. If you choose to write an advance directive giving your instructions, you should first talk with your family and those close to you who are concerned about your care and your feelings.

    It is easier to discuss possible situations and your wishes at a time when you are healthy. You can always change or cancel an advance directive later if you desire.

    More facts about advance directives:

    • Anyone 18 or older can make an advance directive. 
    • If you change your mind, you can destroy the document, or revoke it either verbally or in writing 
    • You don't need a lawyer to write an advance directive. 
    • We do not automatically honor advance directives in outpatient areas as we don't know of your wishes or your visit may be for unrelated care. If you want us to honor an advance directive in an outpatient area, please speak to a nurse or your doctor. 
    • While you are a patient at a University of Kentucky Hospital, if you would like more information on advance directives, you may contact Patient & Family Services in Room H149 or call 859-323-5501
  • What everyone needs to know about AIDS

    Kentucky law requires that we inform you about AIDS.

    HIV stands for “human immunodeficiency virus,” which is a virus that attacks the body’s immune system.  HIV makes it harder for people with it to recover from other infections and illnesses.  AIDS stands for “acquired immune deficiency syndrome,” which is the health effects that happen if HIV is not treated. With treatment, a person living with HIV can be healthy and live nearly as long as a person who does not have HIV. Treatment for HIV also greatly lowers the chance that someone with HIV will pass it to others.

    HIV is not spread through activities such as hugging or shaking hands or sharing a drinking glass. HIV is only spread through blood, sexual fluids or breast milk.

    This usually happens by:

    • Having sex without condoms
    • Sharing needles

    A mother living with HIV can pass HIV to her baby, but this is now very uncommon in the US as long as the mother knows that she has HIV and is being treated. It is also very rare that HIV is passed by blood transfusions or transplanted organs, because all donated blood and organs are now tested for HIV.

    HIV is mostly spread by people who do not know they have HIV. This is why it is so important to get tested for HIV at least once in your lifetime, and at least every 6 months if you are having sex without condoms or sharing needles.