Office of Patient Experience

At UK Healthcare, the Office of Patient Experience is committed to improving the care journey for every patient and family we serve. We believe that when patients feel heard, respected, and understood, they are more engaged in their care - leading to better outcomes and stronger partnerships with their care teams.

What we do

We support patients, families, staff and providers by promotion best practices in patient-centered care. Our team works to ensure that every interaction across our health care system reflects compassion, empathy, respect, and clear communication. By bridging the gap between patient expectations and clinical care, we help create a more seamless and supportive experience.

Why it matters

Patient experience is a vital part of health care quality. It includes many aspects of care that are important to patients - timely access to services, clear communication, and meaningful connections with care teams. Our office is dedicated to advancing these priorities to ensure every patient feels informed, supported, and valued.

Join us in making a difference

• Patient and Family Advisory Councils
• Volunteering

Share your feedback

• To report any patient-care-related concerns, please contact Customer Relations.
• Patient Experience Surveys
• Honor Your Caregiver - Express gratitude by recognizing staff and providers.

Programs and services

• Arts in HealthCare