UK HealthCare files insurance claims as a courtesy to you.
We are a preferred provider in many managed care and health insurance plans. Please make sure we are on your insurance carrier's list of participating hospitals. If we are not, you may be financially responsible for your bill.
If UK Albert B. Chandler Hospital, Kentucky Children's Hospital or UK Good Samaritan Hospital are not on your list of participating hospitals, it is still possible to access our services; you will need to get proper approval from your health plan. While UK HealthCare strives to ensure that this list is current and accurate, frequently there are changes in the plans participating with UK HealthCare. Inclusion on this list does not guarantee payment by the insurance company.
You may pay as you leave or we will send you a bill.
Deductibles, private room differences and any patient balances due may be paid at discharge or we can send you a bill in the mail. We can also set up a payment plan for you based on set guidelines. Your bill can be settled with cash, check, Visa, MasterCard, Discover or American Express.
Kentucky Medical Services Foundation (KMSF) will bill you or your insurance carrier for any services you receive from physicians.
UK Albert B. Chandler Hospital or UK Good Samaritan Hospital will bill you or your insurance carrier for non-physician or facility charges such as room and board, nursing services, laboratory services and medical supplies.
For questions about your bill or to request an itemized statement:
Call patient billing (hospital or KMSF) at 859-257-7900 or 800-967-2131 (toll free), Mon.-Fri., 8 a.m.-4:30 p.m.
Requests in writing may be sent to:
Patient Financial Experience
2317 Alumni Park Plaza, STE400
Lexington, KY 40517
(Please note this location is not a public facility. Customer assistance is provided via the phone numbers provided above.)
To apply for help in paying your medical bills, see our Financial Assistance Program or call the UK HealthCare financial assistance hotline at 859-323-9898.