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Payment & Insurance

UK HealthCare files insurance claims as a courtesy to you. 

We are a preferred provider in many managed care and health insurance plans. Please make sure we are on your insurance carrier's list of participating hospitals. If we are not, you may be financially responsible for your bill.

If UK Albert B. Chandler Hospital, Kentucky Children's Hospital or UK Good Samaritan Hospital are not on your list of participating hospitals, it is still possible to access our services; you will need to get proper approval from your health plan.  While UK HealthCare strives to ensure that this list is current and accurate, frequently there are changes in the plans participating with UK HealthCare. Inclusion on this list does not guarantee payment by the insurance company. 

  • Billing

    Physician Billing

    Kentucky Medical Services Foundation (KMSF) will bill you or your insurance carrier for any services you receive from physicians.

    Hospital Billing

    UK Albert B. Chandler Hospital or UK Good Samaritan Hospital will bill you or your insurance carrier for non-physician or facility charges such as room and board, nursing services, laboratory services and medical supplies.

    For questions about your bill or to request an itemized statement:

    Call patient billing (hospital or KMSF) at 859-257-7900 or 800-967-2131 (toll free), Mon.-Fri., 8 a.m.-4:30 p.m.

    Requests in writing may be sent to:

    Patient Financial Experience
    2317 Alumni Park Plaza, STE400
    Lexington, KY 40517

    (Please note this location is not a public facility. Customer assistance is provided via the phone numbers provided above.)

  • Online Bill Payment

    The UK HealthCare MyChart patient portal offers online bill payment. To pay a bill, log into your MyChart account and access the Billing section from the left menu. Select Billing Summary to view account balances or to make a payment.

    For UK HealthCare MyChart users who are the guarantor of an account, the default in MyChart is set to paperless billing. This means billing statements will be sent via MyChart and no longer via mail. If you prefer paper statements, log in to your MyChart account and select Billing Summary from the left menu. You will see this statement: “If you would like to receive paper statements, you may cancel paperless billing.” Select “cancel paperless billing” and follow the prompts.

    Pay as guest

    If you do not have a MyChart account, guest pay is an option to pay your UK HealthCare bill online.

  • Estimates

    UK HealthCare is committed to helping our patients understand their financial obligations before receiving medical care. We offer estimates for most of the health care services performed at our hospitals and outpatient centers. We are also currently designing a web-based, self-service tool for future release.

    For an estimate, call our financial counseling line toll free at 855-211-4707 or 859-562-0881 Monday-Friday, 8 a.m. to 4:30 p.m.

    When calling, please be prepared to provide the patient’s name, address and contact information, the procedure or service and the current procedural terminology codes (CPT/DRG), and insurance plan name and subscriber/member ID number.

    Note that estimates may include a typical range of costs and may vary from patient to patient depending upon the type of medical service and insurance plan or applicable discount.

  • Pricing

    The Centers for Medicare and Medicaid Services (CMS) pursuant to the Federal Executive Order and Pricing Transparency Final Rule requires hospitals to make available online a listing of standard hospital charges. In addition, the CARES Act necessitates the carve out of COVID-related pricing. In adherence to this requirements, UK HealthCare is making this information available the file below.

    Patient education and participation as to the cost of health care is important to us. We encourage patients to contact our toll-free financial counseling line at 855-211-4707 for a more service-specific estimate based on insurance coverage and/or applicable discount(s).