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Provider Portal 2.0

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The UK Provider Portal 2.0 is not compatible with Apple devices or Microsoft Surface Tablets.

Log in to portal Refer a patient UK•MDS Medical Contact Center

The UK Provider Portal 2.0 is a secure internet-based service designed for providers who refer patients to UK HealthCare. After obtaining secure access and onsite training, providers are able to view real-time results, reports and clinical documentation on patients they have referred to UK HealthCare. This portal is an upgrade from the previous portal and now allows access to both inpatient and outpatient records.

HIPAA-Protected Patient Health Information

  • All information provided through this portal is considered protected health information (PHI) and proprietary of UK HealthCare. All portal users are required to follow HIPAA rules and regulations.
  • Secure access to this portal is granted by UK HealthCare IT Security and may be revoked at any time. All portal users are assigned a unique access, those granted access must never share login identification and passwords with anyone. This includes providers sharing access information with their staff.
  • Portal use shall be limited to the medical records of the provider's patients. All accounts are monitored and assessed for non-job related access. Users access will be revoked for violations of this requirement. Organizations with a pattern of non-compliant users may have the access for their whole organization revoked.
  • Notify the Physician Liaison office at 859-323-0736 or email Liz Robertson when locations, providers or users change so we may keep our records and access permissions up to date. Please also notify the Physician Liaison Office immediately if you suspect any abuse of user privileges.
  • Medical Records

    Not all patient information is available on this portal. Please use the numbers below to contact Health Information Management (Medical Records) for any additional information required.

  • Expired or Forgotten Password

    Unable to Log in to Your Account?

    Passwords will automatically expire every 90 days and you must follow the following steps to change your password.

    • Using Google Chrome please visit the Account Manager.
    • Once the Account Manager loads you will have two options: "Start Here" or "Forgot Password".

    While you are logged in to your account manager please review your account to ensure you have Account Recovery Notifications enabled. If not, it is recommended you enable these in case you forget your password in the future.

    If you know your last password:

    • Select “Start Here”.
    • Enter your LinkBlue ID and your last/current password. Click “Login”.
    • Select "Change Password".
    • Enter your Current Password, New Password, Confirm Password.
    • Click "Change".

    If you DO NOT know your last password:

    • Select “Forgot Password”.
    • Enter your LinkBlue ID.
    • Click “I’m not a robot”. It may require that you select images. Click “Next”.
    • When it says “Password Reset Method”, choose any of the available options “Cell Phone or Email”.
      • If none of these options are available, please contact Liz Robertson, 859-323-0736 or UKHC IT Help Desk at 859-323-8586.
    • Follow the menu prompts. 
    • Enter your New Password, Confirm New Password, click "Change".

    To enable account recovery notifications:

    After logging in to your account manager please follow the following steps.

    • Next to "Mobile Device Number" click "Change", enter your cell number. It will send you a text message with a code you will need to enter to confirm your cell.
    • Next to "External Email Address" click "Change", enter your email address. It will send you an email with a code you will need to enter to confirm your email.

    Once you have changed your password please use INTERNET EXPLORER and click here to log on to the new portal.

  • Access Request

    If your practice refers patients to UK HealthCare, you may request access to the UK Provider Portal 2.0.

    • To request access, you must complete all 3 pages. For optimal use of the UK Provider Portal 2.0, all providers within the practice must have an account. All non-clinical users must have a provider with current portal access approve their access request form.
    • Once the paperwork is complete you can fax, 859-257-4148 or email to
    • After your account is created a member of the Physician Liaison team will schedule a time to conduct a portal training.