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After-Hours Triage - Pediatric

A mother takes her daughter's temperature.

We’ve all been there: Your child has an earache at bedtime, and you don’t know what to do. If you’re unsure of the type of care your child needs, our After-Hours Triage program can help. This program, staffed by pediatric nurses with an average of 15 years of experience, is available for UK HealthCare patients and families to use for medical questions and concerns.

  • Hours of Operation

    • Monday–Friday: 5 p.m. – 8 a.m.
    • Saturday and Sunday: 24 hours
    • Holidays: 24 hours
  • How Should I Use After-Hours Triage?

    If you are unsure of the type of care your child needs, or if you have questions about your child’s health, our pediatric nurses are ready to help. Nurses will quickly and efficiently answer your urgent calls to ensure your child receives proper care.

    This can include:

    • Answering questions about medication dosage or at-home care
    • Offering at-home treatment options for mild symptoms or illnesses
    • Referrals to a doctor’s office for next-day treatment
    • Recommending treatment at an emergency department or urgent care center if necessary

    The service line also uses Schmitt-Thompson Protocols, developed by two physicians and in conjunction with the American Institute for Preventive Medicine. These protocols are the gold standard for effective triage services, ensuring consistent and quality care.