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Outside Food Delivery Guidelines

UK HealthCare has a responsibility to keep the people in our care safe. We ask that patients, visitors, and staff limit bringing outside food into our healthcare buildings. This is to prevent potential exposure to transmittable infectious diseases and materials. We encourage everyone to take advantage of the many food and dining options we provide.

Patients: Please ask your healthcare team if you have questions about the specific diet recommended for you before ordering outside food.

Food delivery guidelines

Meet delivery personnel outside. Patients, visitors, and staff should meet delivery personnel outside at the delivery parking location.

Provide correct information. Please provide a valid phone number and the correct address so that the delivery person can contact you upon arriving.

Delivery personnel cannot go past the lobby entrance. No outside food deliveries are allowed beyond the lobby entrance. Frontline staff such as registration staff and clerks cannot accept or deliver food. Designated shelving units are available for food delivery drop-offs for those not immediately able to pick up their order.

Important: Items left on the shelving unit are unattended. Unattended food items will be discarded throughout the day. The person placing the order is responsible for picking up their order and should understand the risks associated with unattended food.

Talk to your healthcare team before ordering food for patients. UK HealthCare ensures patients are provided healthy, balanced meals daily, as proper nutrition is an important part of treatment and recovery. Outside food should not be brought to a patient without the approval of their healthcare team.

If you have additional questions about food options or these food delivery guidelines, please reference policy #A11-155 or speak to the nearest information desk.

Correct delivery addresses

Use the address and shelving unit location for the building you are visiting. Delivery personnel must remain at the lobby entrance.

Chandler Hospital (Pavilions A & H) and Kentucky Children's Hospital

800 Rose St
Lexington, KY 40536
Pavilion H entrance
Shelving unit: Pavilion H lobby entrance

Whitney-Hendrickson Building

740 Rose St.
Lexington, KY 40536
Pavilion WH entrance
Shelving unit: Pavilion WH lobby entrance

Ben F. Roach Building

750 Rose St.
Lexington, KY 40536
Pavilion CC entrance
Shelving unit: Pavilion CC, near information desk

Kentucky Clinic

740 S. Limestone
Lexington, KY 40536
First Floor, Wing D
Shelving unit: First Floor, Wing D, Window #3, near information desk

Good Samaritan Hospital

310 S. Limestone
Lexington, KY 40508
Entrance A
Shelving unit: Entrance A, near the ground floor information desk

Rules for food delivery drivers

Outside food delivery personnel cannot deliver orders beyond the lobby entrances in our healthcare buildings. Patients, visitors, and staff should meet delivery personnel outside of the building at the delivery parking location.

Please contact the individual who placed the order and wait outside.

Important: If you are unable to meet the person who placed the order, a designated shelving unit is available at each campus for food delivery drop-offs. Items left on this shelf are unattended and will be disposed of throughout the day. The ordering individual is responsible for picking up their order and should understand the risks associated with unattended food.

Shelf drop-off locations

  • Pavilion H Entrance Lobby — 800 Rose St., near the information desk
  • Whitney-Hendrickson Lobby — 740 Rose St., Pavilion WH, near the information desk
  • Ben F. Roach Lobby — 750 Rose St., Pavilion CC, near the information desk
  • Kentucky Clinic Lobby — 740 S. Limestone, First Floor, Wing D, near the information desk
  • Good Samaritan Hospital — 310 S. Limestone, Entrance A, near the information desk

Parking — Main Campus

Please do not block patient pick-up/drop-off areas or shuttles near our entrances. The parking spaces shown on the map provide temporary parking for delivery personnel to minimize impact to healthcare operations.

For deliveries to the following locations, delivery personnel must park in a 15-minute parking spot in the Rose Street loop located next to the Charles T. Wethington Building (see map):

  • Albert B. Chandler Hospital (Pavilions A and H) — 1000 S. Limestone and 800 Rose St.
  • Kentucky Children's Hospital — 1000 S. Limestone and 800 Rose St.
  • Kentucky Clinic — 740 S. Limestone
  • Ben Roach Building (Pavilion CC) — 750 Rose St.
  • Whitney-Hendrickson (Pavilion WH) — 740 Rose St.
Map of the UK HealthCare main campus. Buildings labeled include UK Chandler Hospital, Kentucky Clinic, Gill Heart Institute, and the Wethington Building. A red star marks the 15-minute parking area in the Rose Street loop next to the Charles T. Wethington Building, designated for delivery personnel.
Main campus delivery parking: 15-minute spots in the Rose Street loop next to the Wethington Building (marked with a red star).

Parking — Good Samaritan Hospital

For deliveries to Good Samaritan Hospital (310 S. Limestone), external food delivery personnel must park in the lot outside of Entrance B (see map).

Map of the Good Samaritan Hospital campus. Buildings labeled include Good Sam, Good Samaritan Hospital Garage, Boyd Hall, and Patterson Hall. A red star marks the delivery parking lot outside Entrance B, on the east side of the Good Sam building near E. Maxwell Street.
Good Samaritan Hospital delivery parking: park in the lot outside Entrance B (marked with a red star).