The SOAR team is made up of volunteers from a variety of disciplines. The team includes physicians, nurses, chaplains, social workers and others. Each peer supporter has been trained in crisis support and stress management and were selected because of their high level of competence and their commitment to helping you.
- Provide a safe zone to express thoughts and reactions to enhance coping.
- Ensure that information is strictly confidential.
- Provide one-on-one peer support or team support for a group, and explore the staff’s normal reactions and feelings that often occur after a stressful or emotionally traumatic event.
- Assess and make appropriate referrals to additional resources.
Any employee who experiences potentially traumatic workplace stress by his or her involvement in a stressful event.
Examples of traumatic events include patient death, preventable harm to a patient or multiple patients with bad outcomes within a short period of time.
Physical symptoms include sleep disturbance, difficulty concentrating, eating disturbance, headache, fatigue, diarrhea, nausea or vomiting, rapid heart rate, rapid breathing, and muscle tension.
Psychological symptoms include isolation, frustration, fear, grief or remorse, feeling uncomfortable returning to work, anger and irritability, depression, extreme sadness, self-doubt, and flashbacks.