NOTICE: The bill-paying functionality within the MyUKHealthCare patient portal has been updated and can now be found in a different location within your portal account.
To pay a hospital or clinic invoice, log in to your portal account, and then look for the payment app in the App Center, located at the bottom left of your browser window.
If you have questions about this functionality, our Portal Support Team can help. We offer live, Lexington-based operators who can answer your questions and help solve any problems. To use this service, call 859-218-6221 or 844-820-7344 (toll free) weekdays 8 a.m. – 7 p.m. Or choose the Chat With Us button on this page weekdays 9 a.m. – 6 p.m.
My UKHealthCare Patient Portal is a convenient, secure way to connect with UK HealthCare online. My UKHealthCare is available to all patients of clinics using our electronic health record.
After you register for the portal, you can:
- Send a secure email message to your care team.
- Request prescription renewals when it’s convenient for you, not just when our offices are open.
- Request, cancel or reschedule appointments.
- Pay your bill online.
- View lab test results, radiology reports and office visit summaries.
- Get health maintenance reminders.
- View your immunization record and allergies.
- See your healthcare provider's notes from your clinic visits and discharge summaries for hospital stays.
- View your hospital discharge instructions.
Online bill payment now available
Our My UKHealthCare patient portal now offers online bill payment. Now, not only can you request appointments, see test results and send secure messages to your doctor’s care team, you can pay your UK HealthCare bills, too. To pay a bill, simply log into your MY UKHEALTHCARE account, and look for the Payment app in the App Center, located in the lower left corner of your screen.
When you visit our hospitals or clinics as a patient, you will be asked for your email address. (If we should forget to ask, please ask us!)
Once we enter your address into your medical record, you will automatically receive an invitation to the My UK HealthCare patient portal.
This email comes from our software vendor, Follow My Health. Once you receive the email, simply click the link and follow the easy 1-2-3 instructions for setting up your account, using your four-digit birth year as your invite code. If you do not receive the email invitation within a day or so, check your junk mail folder. Still not there? Call us at 859-218-6221 or 844-820-7344 (toll free) 8 a.m. - 7 p.m.
You may also request portal access online.
Once you have access, add the Log In page to your favorites/bookmarks so you can easily return whenever you wish.
Download the Follow My Health app for easy access:
Will the portal contain my entire medical record?
The portal will only show records from the UK HealthCare electronic health record. How far back in time those records extend will vary depending on the clinic. There are several ways you can obtain your entire UK medical record.
Will you sell or share my email address with third-party advertisers or spammers?
Your contact information is safe with us. Neither UK HealthCare nor our software vendor, Follow My Health, will NEVER sell your email address or other information to any outside parties.
What do I need to have on my computer to use the portal?
My UKHealthCare requires Internet access and one of the following browsers:
- Internet Explorer version 10 or higher.
- Google Chrome version 34 or higher.
- Firefox version 38 or higher.
- Safari version 8 or higher.
What is my invite code?
Your invite code is your four-digit birth year. This will be used only once, when you initially sign up.
What if I don’t have a computer?
Your portal account can be accessed from any computer, tablet or smartphone. You can also welcome to access the portal using a computer in our Don and Cathy Jacobs Health Education Center (HEC), located in UK Chandler Hospital Pavilion A near the bridge to the parking garage. The friendly staff in the HEC can help you get signed up and answer many of your questions.
Who can I contact if I have trouble logging in or accessing the MY UK HealthCare patient portal?
If you are having trouble accessing any website on the Internet, call your Internet provider. If you can access the Internet but cannot access My UK HealthCare, call 859-218-6221 or 844-820-7344 (toll free) 8 a.m. - 7 p.m.
Can my spouse and I share a portal account?
You can use the same email to request your patient portal invitations, but since each person has a separate medical record you will need to create separate accounts with unique usernames and passwords.
How old do you have to be to participate in the portal?
You must be at least 18 years old to participate in the My UK HealthCare patient portal.
What if I have questions about my medical information in the portal?
If you have questions about any of the results or clinical information in your personal record, or if you suspect a mistake has been made, contact the appropriate clinic directly. If you don’t have the clinic’s contact information, call 859-218-6221 or 844-820-7344 (toll free) 8 a.m. - 7 p.m. and you will be transferred to the clinic.
I don’t see all of my UK HealthCare providers in the portal. Why?
If your provider's department is active on the electronic medical record but you still don’t see your provider, please contact your provider's office and let them know.
What test results can I view in the portal?
You can view all of your results. Results will be available on the portal approximately four days after they are verified by your provider’s office. Note that while radiology reports will be viewable, actual images will not.
If you have questions about any of the results or clinical information in your personal record, contact the clinic directly.
How do I check my messages?
After you log in to the My UKHealthCare patient portal, you begin at the home page. Select "Inbox" from the top navigation bar. This will take you directly to your inbox. Click on the received message you would like to view. Note that messages in your inbox will also be stored in your Documents section.
How will I know when I have a new message?
You can set up email or text-message alerts through the Preferences area.
When a new message arrives in your UK HealthCare patient portal inbox, an email alert will be sent to the notification preference you provided when you set up your account. Please remember to notify your provider’s office if your email address changes.
Why am I not receiving email alerts?
First, make sure you check your Junk, Spam, or Clutter email folders for an email from firstname.lastname@example.org.
You can confirm your email address for notifications or change your email address by completing the following steps:
- Open your patient portal account.
- Click "My Account" on the top right of the screen.
- Click on "Notification Preferences."
- Delete the email listed in the "Contact Information" box.
- Enter your new email address for notification of patient portal messages.
- Click "Update."
A notification that your email was updated will appear. Notifications regarding My UK HealthCare patient portal messages will be sent to the newly listed email address.
Note: The above process does not update the email address you have on record with UKHealthCare. Please call your provider's office to update your records with a new email address.
Can I send a message to a provider?
If you have a routine question or need to communicate with your provider, you can securely message your provider’s care team by going to your inbox and choosing your provider. If you need to talk with someone regarding symptoms you are experiencing, or have an immediate need, please call the clinic directly. If you don’t have that number, call 859-218-6221 or 844-820-7344 (toll free) 8 a.m. - 7 p.m.
Can I request my first appointment with my new primary care physician or specialist using My UK HealthCare?
Unfortunately, no. Even if you already participate in the portal, you need to be seen by a particular provider before you can access that person within My UKHealthCare.
How do I request a medication renewal?
If you no longer have refills on a prescription medicine you can request a medication renewal through your portal. (IMPORTANT: Portal prescription requests are for renewals only. The prescription will still need to be refilled by your pharmacy. If you currently still have refills on your prescription, contact your pharmacy directly.) To request a prescription renewal via the portal:
- Log into your portal account and click on the "My Health" tab.
- Find the line with the medication you would like renewed and click the pill bottle icon in the Options column.
- In the pop-up window, make sure the provider is correct.
- Select the pharmacy where we should send your prescription.
- Add any additional comments.
- Click Send to send the request to your provider.
This will send a message to your care team that your provider needs to evaluate your medication needs. You may receive a call from the clinic to be seen, or they may directly process the renewal. You will receive a notice once the clinic sends your renewal to your preferred pharmacy. To know when your prescription will be ready for pick up, please call your pharmacy.
How can I obtain a copy of my entire medical record?
Click here for detailed instructions on requesting your medical record.
If you are the personal representative (for example, parent, legal guardian, attorney-in-fact) of a UK HealthCare patient, you may request access to the patient’s health information via the My UKHealthCare patient portal. This is known as proxy access. Visit this page for more information about proxy access.
***For information on how to obtain copies of medical records for patients between ages 12 and 18, the parent or legal guardian may contact UK HealthCare’s Health Information Management office at 859-323-5117. ***
Download and Print the Patient Portal Proxy Form (PDF, 60 K)