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Phone Information Nurse at University Health Service

The Phone Information Nurse (PIN) is a registered nurse available for telephone consultation for illness, injuries, lab results or other health concerns and questions. The nurse will assist you in scheduling an appointment when necessary.

When you call 859-323-4636, the PIN will need to know your:

  • Name
  • Student ID number
  • Phone number
  • Reason for your call 

As with any University Health Service encounter, information discussed with the PIN is entered into your medical record and is confidential.

The information provided over the phone by the PIN is only consultative and should not be considered a definitive diagnosis or treatment plan, nor should it replace a recommended visit with a clinician.

The PIN is available from 8 a.m. to 4:30 p.m. Monday through Friday. 

You may also reach the PIN by email.

  • When Should I Seek Care?

    You need an appointment if you have the following symptoms:

    • Fever greater than 103°
    • Fever greater than 100.5° for more than 2 days
    • Earache
    • Significant nausea, vomiting, and diarrhea
    • Significant headache
    • Significant sore throat
    • Shortness of breath or wheezing
    • Rash
    • Deep cough with green/yellow sputum
    • Symptoms getting worse after 5 to 7 days
    • Symptoms persist for more than 2 weeks

    To make an appointment with a UHS provider, call 859-323-2778.

  • Basic Tips to Stay Healthy

    Here are some simple tips to help avoid getting sick and keep yourself healthy.

    • Wash your hands often with warm, soapy water
    • Use hand wipes and sanitizers
    • Cover your mouth and nose when you sneeze or cough, preferably with the inside of your elbow
    • Avoid touching your eyes, nose or mouth
    • Stay home if you are sick and avoid people who are sick
    • Get 7-8 hours of sleep each night
    • Drink lots of water and eat fruits, vegetables and whole grains
    • Get an annual flu vaccine
    • Be physically active for at least 30 minutes most days of the week
  • Cold vs. Flu

    Here's how to tell the difference between the flu and a cold.


    • Fever with temp of 100.4° or higher
    • Abrupt onset of symptoms
    • Pronounced cough
    • Associated nasal congestion
    • Pronounced muscle aches
    • Possible nausea, vomiting, diarrhea


    • Lower-grade fever, generally 100.4° or lower
    • Gradual symptom onset
    • Milder cough
    • Nasal congestion
    • No or mild muscle aches