Phone Information Nurse at University Health Service

The Phone Information Nurse (PIN) is a registered nurse available for telephone consultation for illness, injuries, lab results or other health concerns and questions. The nurse will assist you in scheduling an appointment when necessary.

When you call 859-323-4636, the PIN will need to know your:

  • Name
  • Student ID number
  • Phone number
  • Reason for your call 

As with any University Health Service encounter, information discussed with the PIN is entered into your medical record and is confidential.

The information provided over the phone by the PIN is only consultative and should not be considered a definitive diagnosis or treatment plan, nor should it replace a recommended visit with a clinician.

The PIN is available from 8 a.m. to 4:30 p.m. Monday through Friday. 

You may also reach the PIN by email.

When Should I Seek Care?

You need an appointment if you have the following symptoms:

  • Fever greater than 103°
  • Fever greater than 100.5° for more than 2 days
  • Earache
  • Significant nausea, vomiting, and diarrhea
  • Significant headache
  • Significant sore throat
  • Shortness of breath or wheezing
  • Rash
  • Deep cough with green/yellow sputum
  • Symptoms getting worse after 5 to 7 days
  • Symptoms persist for more than 2 weeks

To make an appointment with a UHS provider, call 859-323-2778.


Schedule an appointment