UK HealthCare EpicCare Link

• All information provided through this portal is considered protected health information (PHI) and proprietary of UK HealthCare. All portal users are required to follow HIPAA rules and regulations.
• Secure access to this portal is granted by UK HealthCare IT Security and may be revoked at any time. All portal users are assigned a unique access; those granted access must never share login identification and passwords with anyone. This includes providers sharing access information with their staff.
• Portal use shall be limited to the medical records of the provider's patients. All accounts are monitored and assessed for non-job related access. Users’ access will be revoked for violations of this requirement. Organizations with a pattern of non-compliant users may have the access for their whole organization revoked.
• Please also notify the Physician Liaison Program at 859-323-0736 or email Liz Robertson immediately if you suspect any abuse of user privileges.

EpicCare Link Access Request

Individuals at a facility with current UK HealthCare EpicCare Link access need to request access through their Link Site Administrator. The Link Site Administrator will need to log in to their EpicCare Link account and select Account Requests from the Admin tab. Please contact the Physician Liaison Program at 859-323-0736 if you need the name of your Link Site Administrator.

To set up a new practice with EpicCare Link, please follow the steps below.

1. Start the application process by utilizing the EpicCare Link Access Request button or click here.
2. Request access for a new site and complete all required information. 
3. Request access for all the providers at your practice by completing a separate application for each provider. This allows patients to be connected back to your practice and users to submit referrals on their behalf.
4. Request access for all staff who need to look up medical records and submit referrals. All users must have their own application and log in credentials. 
5. Designate at least one person, no more than two, to serve as a Link Site Administrator by checking the box at the bottom of the application that states, “Make This User a Link Site Administrator”. Link Site Administrators are responsible for adding, removing and verifying users and should be someone who accesses the system regularly.
6. Once applications are processed, each user will be emailed their own log in credentials. Please allow up to three weeks for processing.

UK HealthCare will email your login credentials to the email listed on your application. Please follow the steps below to activate your account for the first time.

1. Visit our Account Manager at ukam.uky.edu and select New Employee Wizard.
2. Enter your UK ID # and Temporary Passcode (your passcode is case sensitive) provided in the email you received. If you do not have a temporary passcode or experience any issues during the setup process, please call the EpicCare Link Service Desk at 859-323-2030. When calling, please provide your practice name and have your LinkBlue/ECL user ID readily available.
3. Click on the Next button.
4. You will then set up your two-factor log-in information. EpicCare Link requires at least one two-factor device to be enrolled. Click on Add Device. You will be prompted with three options. Once you have set up your smartphone, tablet or non-smart phone, click Next. NOTE: Skipping the setup of two-factor authentication will result in being unable to access EpicCare Link.
5. Enter a new password twice. Once you have entered your new password twice, click Save Password.
6. Under the Account Recovery and Notifications section, set up your cell phone and external email address so you will have additional ways to get into your account if you forget your password in the future.
7. Once the system prompts you that your password has been successfully changed, you are ready to log in to EpicCare Link with your LinkBlue/ECL user ID and password.

Once you have an activated your account, complete the following steps to log in to EpicCare Link.

1. Click on the EpicCare Link Log In button at the top of this screen or click here.
2. Enter your LinkBlue/ECL user ID and password and click Sign In. Please note that passwords expire every 90 days without notice and can be updated through the Account Manager.
3. Complete one of the following three options, based on your two-factor authentication method. Be sure to select Remember me for 30 days to bypass two-factor authentication for 30 days unless you use a different browser or clear cache.

Unable to Log in to Your Account?

Passwords expire automatically every 90 days without notification. If you have previously activated your account and are unable to log in, your password may have expired. Please call the EpicCare Link Service Desk at 859-323-2030 with any issues.

If you know your previous password, please complete the following steps:

1. Visit our Account Manager at ukam.uky.edu and select Returning Users.
2. Enter your LinkBlue/ECL user ID and your current password.
3. Click Login.
4. If you have previously set up two-factor authentication, you will be asked to confirm your identity by either entering a code that is texted to your phone or by approving a push notification to your phone.
5. Under Password Details, click Change Password.
6. Enter your Current Password, enter your New Password and confirm your New Password.
7. Click Change.
8. If you have not previously set up a two-factor authentication, please call the EpicCare Link Service Desk at 859-323-2030. When calling, please provide your practice name and have your LinkBlue/ECL user ID readily available.

If you have forgotten your previous password, please complete the following steps:

1. Visit our Account Manager at ukam.uky.edu and select Forgot Password.
2. Enter your LinkBlue/ECL user ID and click I’m not a robot. You may be required to select images.
3. Click Next.
4. Choose your Password Reset Method (cell phone, email or Duo Two-Factor Challenge). If none of these options are available, please call the EpicCare Link Service Desk at 859-323-2030. When calling, please provide your practice name and have your LinkBlue/ECL user ID readily available.
5. Follow the menu prompts.
6. Under Password Details click Change Password.
7. Enter your New Password and confirm your New Password.
8. Click Change.

Training materials are housed within EpicCare Link on the Home page under Quick Links. If your practice/facility would prefer an individualized training, please contact your physician liaison or call the physician liaison program at 859-323-0736.

Download a digital copy of the EpicCare Link Quick Start Guide here. (PDF, 7.5 MB)

Please email lizcolumbia@uky.edu to receive the password to open the file.

Information inside of EpicCare Link typically dates back to 1/1/2018, but varies by the type of document. If you cannot find an item prior to this date, please use the numbers below to contact Health Information Management (Medical Records) for any additional information required.

• UK Albert B. Chandler Hospital: Call 859-323-5117 or fax 859-257-1347 
• UK Good Samaritan Hospital: Call 859-323-5117  or fax 859-226-7037 
• Kentucky Clinic: Call 859-323-5561 or fax 859-257-7228 
• Image Records Center (Referred Patients Only): Call 859-323-5416
• Dentistry: Call 859-323-6675
• High Risk OB Ultrasound: Call 859-323-0430
• Gill Heart & Vascular Institute Cath Lab: Call 859-323-5117
• Ophthalmology/Advanced Eye Care: Call 859-218-2606 or fax 859-323-8510
• Shriners Hospitals for Children Medical Center: Call 813-518-7740 or fax 813-354-4251

EpicCare Link is the preferred method for submitting referrals to UK HealthCare. It significantly expedites the referral process by going directly into the scheduling work queue and is less time-consuming and easier to submit.

If you do not have EpicCare Link access, please contact your Link Site Administrator at your location or request access. In order for staff to be able to submit referrals and for patients to be connected back your practice, each provider needs a completed EpicCare Link application even if they are not going to utilize the system. It takes up to three weeks for new user applications to be processed. Once IT has set up your account, your log in credentials will be emailed to you.

In the interim, you can continue to use the web-based referral form located here or call UKMDs at 800-888-5533; however, the plan is to discontinue faxing and the web-based referral form once users are set up on EpicCare Link. For more information regarding EpicCare Link, please download the document below or contact the Physician Liaison Program at 859-323-0736.

For any technical issues, call the EpicCare Link Service Desk at 859-323-2030. When calling, please provide your practice name and have your LinkBlue/ECL user ID readily available.

EpicCare Link users can also send an In Basket message by selecting New Msg>Customer Service>Report a problem.

Download a digital copy of the EpicCare Link Quick Start Guide here. (PDF, 19.2 MB)

Please email lizcolumbia@uky.edu to receive the password to open the file. 

Have questions or need help signing up? Call 859-323-0736 or email Liz Robertson, lizcolumbia@uky.edu. Click here to contact your physician liaison.