UK HealthCare EpicCare Link

• All information provided through this portal is considered protected health information (PHI) and proprietary of UK HealthCare. All portal users are required to follow HIPAA rules and regulations.
• Secure access to this portal is granted by UK HealthCare IT Security and may be revoked at any time. All portal users are assigned a unique access; those granted access must never share login identification and passwords with anyone. This includes providers sharing access information with their staff.
• Portal use shall be limited to the medical records of the provider's patients. All accounts are monitored and assessed for non-job related access. Users’ access will be revoked for violations of this requirement. Organizations with a pattern of non-compliant users may have the access for their whole organization revoked.
• Please also notify the Physician Liaison Program at 859-323-0736 or email Liz Robertson immediately if you suspect any abuse of user privileges.

EpicCare Link Access Request

Individuals at a facility with current UK HealthCare EpicCare Link access need to request access through their Link Site Administrator. The Link Site Administrator will need to log in to their EpicCare Link account and select Account Requests from the Admin tab. Please contact the Physician Liaison Program at 859-323-0736 if you need the name of your Link Site Administrator.

Link Site Administrators: Click here to learn how to generate your new user temporary passwords, reset user passwords, set up challenge questions, add/remove users, remove inactivity blocks, reset 2-factor authentication for your users, and update your contact information.  

To set up a new practice with EpicCare Link, please follow the steps below.

1. Start the application process by utilizing the EpicCare Link Access Request button or click here.
2. Request access for a new site and complete all required information. 
3. Request access for all the providers at your practice by completing a separate application for each provider. This allows patients to be connected back to your practice and users to submit referrals on their behalf.
4. Request access for all staff who need to look up medical records and submit referrals. All users must have their own application and log in credentials. 
5. Designate at least one person, no more than two, to serve as a Link Site Administrator by checking the box at the bottom of the application that states, “Make This User a Link Site Administrator”. Link Site Administrators are responsible for adding, removing and verifying users and should be someone who accesses the system regularly.
6. Once a new user has been granted access the user will receive an email notification that their account has been created. The Link Site Administrator (LSA) who submitted the account request will see a Broadcast Message upon logging into EpicCare Link. This message will prompt the Site Administrator to setup a temporary password for the new user. The LSA should then share the login credentials with the new user. Upon first login, the user will be required to enter the temporary password and will be prompted to create a new, personalized password. Additional instructions on setting temporary passwords can be found here.

All new users created after 6/12/25 will be emailed upon account creation. Users will need to contact their Link Site Administrator to receive their temporary passwords and User ID. 

Link Site Administrators: Click here to learn how to generate your new user temporary passwords, reset user passwords, set up challenge questions, add/remove users, remove inactivity blocks, reset 2-factor authentication for your users, and update your contact information.  

Once you have an activated your account, complete the following steps to log in to EpicCare Link.

1. Click on the EpicCare Link Log In button at the top of this screen or click here.
2. Enter your LinkBlue/ECL user ID and password and click Sign In. Please note that passwords expire every 90 days without notice and can be updated through your Settings tab once signed in to ECL. 
3. Select either Email (preferred) or Mobile App for your 2-Factor Authentication. See attached steps for assistance and tips. Be sure to select Remember me for 30 days to bypass two-factor authentication for 30 days unless you use a different browser or clear cache.

Unable to Log in to Your Account?

Passwords expire automatically every 90 days without notification. If you have previously activated your account and are unable to log in, your password may have expired. Please contact your Link Site Administrator.

Link Site Administrators: Click here to learn how to generate your new user temporary passwords, reset user passwords, set up challenge questions, add/remove users, remove inactivity blocks, reset 2-factor authentication for your users, and update your contact information.  

Training materials are housed within EpicCare Link on the Home page under Quick Links. If your practice/facility would prefer an individualized training on EpicCare Link, please contact your Physician Liaison.

Download a digital copy of the EpicCare Link Quick Start Guide here. (PDF, 19.2 MB) - Email to receive the password to open the file.

Download a digital copy of the Two-Factor Authentication Method Tip Sheet

Download a digital copy of the Link Site Administrator User Guide

Information inside of EpicCare Link typically dates back to 1/1/2018, but varies by the type of document. If you cannot find an item prior to this date, please use the numbers below to contact Health Information Management (Medical Records) for any additional information required.

Phone: 859-323-5117 (main office) or fax: 859-218-7658  

• Image Records Center (Referred Patients Only): Call 859-323-5416
• Dentistry: Call 859-323-6675
• High Risk OB Ultrasound: Call 859-323-0430
• Gill Heart & Vascular Institute Cath Lab: Call 859-323-5117
• Ophthalmology/Advanced Eye Care: Call 859-218-2606 or fax 859-323-8510
• Shriners Hospitals for Children Medical Center: Call 813-518-7740 or fax 813-354-4251

EpicCare Link is the preferred method for submitting referrals to UK HealthCare. It significantly expedites the referral process by going directly into the scheduling work queue and is less time-consuming and easier to submit.

If you do not have EpicCare Link access, please contact your Link Site Administrator at your location or request access. In order for staff to be able to submit referrals and for patients to be connected back your practice, each provider needs a completed EpicCare Link application even if they are not going to utilize the system. It takes up to three weeks for new user applications to be processed. 

In the interim, you can continue to use the web-based referral form located here or call UKMDs at 800-888-5533; however, the plan is to discontinue faxing and the web-based referral form once users are set up on EpicCare Link. For more information regarding EpicCare Link, please download the document below or contact the Physician Liaison Program at 859-323-0736.

Contact your Link Site Administrator for assistance.

For any technical issues, call the EpicCare Link Service Desk at 859-323-2030. When calling, please provide your practice name and have your LinkBlue/ECL user ID readily available.

EpicCare Link users can also send an In Basket message by selecting New Msg>Customer Service>Report a problem.

For personalized training on EpicCare Link, please contact your Physician Liaison.

Download a digital copy of the EpicCare Link Quick Start Guide here. (PDF, 19.2 MB) - Email lizcolumbia@uky.edu to receive the password to open the file. 

Download a digital copy of the Two-Factor Authentication Method Tip Sheet

Download a digital copy of the Link Site Administrator User Guide

Have questions or need help signing up?  Contact your Link Site Administrator or call 859-323-0736 or email Liz Robertson, lizcolumbia@uky.edu.  

Click here to contact your Physician Liaison.