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COVID-19 Visitor Rules

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As COVID-19 remains a significant health risk for many individuals, UK HealthCare is continuing to restrict visitation in hospitals and clinics - with some amendments - to promote the health and safety of our patients, visitors and staff. Please note that all rules about visitation may be changed without notice.
Effective 6/23/21


  • In general, two designated visitors will be allowed for each non-COVID patient, with some special exceptions.Visitors must be age 12 or older (visitors age 12-17 must be accompanied by an adult at all times).
  • Visitors must wear a mask at all times while in our facilities. This includes while in a patient’s room. Patients and visitors must wear a mask when staff enter the room and will be asked to do so when they are entering.
  • Visitors must stop at a check-in station and pass a screening before entering our facilities. Overnight visitors must return to a station each day to complete screening and obtain proper verification.
  • Visitors must show photo ID for entry. Valid ID includes a driver’s license, passport, government-issued ID, or employee ID. If a valid form of identification is not provided, entry to the facility will be denied.
  • Expectations for Visitors

    To help prevent the spread of infection, visitors:

    • Will be screened for symptoms of COVID-19 before entering UK HealthCare hospitals and individual clinics with ambulatory facilities. Visitors who screen positive will not be allowed to enter our facilities.
    • Must wash their hands or use hand sanitizer every time they enter or exit a patient room.
    • Must wear a mask at all times while in our facilities. Visitors are encouraged to bring a mask with them from home, but one mask will be given to individuals who arrive without one. Visitors who refuse to wear a mask or accept a reasonable accommodation while on UK HealthCare property will be asked to leave.
    • Should limit the number of personal items brought into any UK HealthCare facility to reduce the transmission of germs. We will allow only one small duffel bag (not to exceed 24 inches in length) of belongings for each inpatient. This may be brought in by a designated visitor. Belongings delivered to entry points for patients must fit into a clear one-gallon bag. UK HealthCare does not assume any liability for lost, misplaced, or broken items.
    • Entry & Exit Requirements:
      • Visitors may be asked to step out of the patient room or clinic room by the care team for a procedure. Visitors will be required to wait in an approved waiting room.
      • Visitors will not be allowed to leave the facility to smoke.
      • Visitors must be screened upon entry to the building every time.
  • Inpatient General Guidelines

    For NON-COVID adult patients staying in the hospital:

    • Two designated visitors (usually an immediate family member) are allowed per patient, per stay. 
    • Visitors must be age 12 or older (visitors 12-17 must be accompanied by an adult at all times).
    • One designated visitor is allowed to stay overnight.
    • Please note that visitors for oncology patients (Pavilion A, 11th Floor, Tower 200) will follow the same guidelines as non-COVID adult inpatients except that visitors must be age 18 or older.

    For pediatric patients:

    • One or two parents/legal guardians may accompany and stay with the patient for the length of the hospital stay.
    • Visitation may be limited or suspended to units serving immunocompromised patients.
    • Additional visitation for pediatric patients is now allowed as follows:
      • NICU: Two grandparents are permitted for visitation.
      • All other Kentucky Children's Hospital units: Two visitors age 12 and older are permitted (visitors age 12 to 17 must be accompanied by an adult at all times). 

    COVID-positive or under investigation:

    Visitation is not allowed for COVID-19-positive patients or patients suspected of having COVID-19.

    Community clergy visitation now allowed

    Community clergy and spiritual leaders are now allowed to make routine visits to their congregants and parishioners who are hospitalized. They must first complete screening and identification processes. The UK HealthCare chaplain staff continues to be available to provide spiritual support to any patient at any time.

  • Special Units

    Emergency Department:

    Two designated visitors, typically an immediate family member, after appropriate screening, will be allowed to accompany an adult ED patient. One or two parent(s) or guardian(s) will be allowed to accompany pediatric patients unless attending physician has a reason to limit.

    Behavioral Health Units:

    Behavioral Health visiting hours are as follows:

    • Adult and Adolescent Patients: Saturday and Sunday, 1 p.m. – 3 p.m.
    • Adolescent Patients: Tuesday and Thursday, 4 p.m. – 5 p.m.
    • Adult Patients: Tuesday and Thursday, 3 p.m. – 4 p.m.

    Adult Behavioral Health patients may have one visitor after appropriate screening during the hours outlined above. Pediatric patients may have one or two parents/legal guardians after appropriate screening during the approved hours above. Upon admission, patients/parents/guardians may be given specific guidelines for visiting on the behavioral health unit.

    Obstetric (OB) patients:

    • OB patients may have two birth-support persons over the age of 16 with them during delivery. 
    • Additional rules will be in place for OB patients who are COVID-positive/results-pending.

    Morgue visitation:

    All morgue visitation is suspended at this time.

    Pet visitation:

    Pet therapy visitation is allowed, except in rooms of COVID patients or those under investigation for COVID.

  • Surgical/Procedural Patients

    Adult patients:

    • Two designated visitors will be allowed to accompany adult patients entering hospitals for surgery or other invasive procedures after being screened.
      • Visitors must be age 12 or older (visitors age 12 to 17 must be accompanied by an adult at all times). 
    • One visitor is allowed for adult patients in Pre-Op and PACU (post-operative anesthesia care) locations.

    Pediatric patients:

    • For pediatric patients, one or two parents/guardians are allowed to accompany the patient.
    • One or two parents/guardians can accompany the pediatric patient in the procedural areas, including pre-op and PACU.
  • Outpatient Locations & Clinics

    Outpatient visits for diagnostic and screening procedures and clinic visits:

    Adult outpatient visits:

    • Two support persons or immediate family members wearing a mask may accompany an adult patient into an approved waiting room after passing screening.
    • High-risk patient populations – additional restrictions up to no visitors, unless:
      • Special assistance is required.
      • Patient will be under sedation.
      • Provider has asked the patient to bring a responsible adult.
    • The presence of visitors is variable per site based on the size of available waiting areas.

    Pediatric outpatient visits:

    • One or two parents/legal guardians wearing a mask may accompany a pediatric patient into an approved waiting room after passing screening.
    • The presence of visitors is variable per site based on the size of available waiting rooms.

    Outpatient infusion:

    One visitor is permitted in our cancer infusion locations due to increased risk to immunocompromised patients.


  • Food Options for Approved Visitors

    Chandler Hospital

    Visitors may now visit and be seated in the cafeterias. Visitors must maintain 3 feet social distancing and wear masks before and after eating.

    Grab-and-go meal options are available for purchase Monday-Friday from 7:30 a.m. - 5 p.m. at the Courtyard Café (Ground Floor, Pavilion A). After 5 p.m., visitors can go to Chandler Dining on the first floor. On weekends, meals are served all day at Chandler Dining during business hours. There is a designated line for visitors.

    Main cafeteria hours:

    • Breakfast: 6 a.m. - 10 a.m.
    • Lunch/dinner: 11 a.m. - 6 a.m.

    Good Samaritan Hospital

    At Good Samaritan Hospital, visitors can visit the cafeteria at specified times throughout the day. Hours of operation are:


    • Breakfast: 7 a.m. - 10 a.m.
    • Lunch: 11 a.m. - 2 p.m.
    • Grill Grab & Go: 2 p.m. - midnight


    • Breakfast: 8:30 a.m. - 10 a.m.
    • Grill Grab & Go: 10 a.m. - 7 p.m.