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COVID-19 Visitation Restrictions

May 18, 2020

Visitor restrictions image

Visitor restrictions are still in place to protect the patients, providers and staff of UK HealthCare during the COVID-19 pandemic. In accordance with updates from the governor, the following guidelines will be effective May 18, 2020.


  • In general, one designated visitor will be allowed per non-COVID patient, with some special exceptions
  • Visitors must pass a screening before entering our facilities
  • Visitors must wear a mask at all times while in our facilities
  • Expectations for Visitors

    To help prevent the spread of infection, visitors:

    • Will be screened for symptoms of COVID-19 prior to entering UK HealthCare hospitals and clinics. Anyone who screens “positive” for symptoms will not be allowed to enter our facilities and will be directed to the proper resources for follow up.
    • Must remain in the patient’s hospital or clinic room at all times except to get meals.
    • Should limit the number of personal items brought into the hospital or clinic to reduce the number of germs taken home.
    • Must leave the hospital or clinic when their visit is over. Visitors should not wander through hallways or spend time in public areas, including lobbies, waiting areas, cafeterias and vending areas.
    • Must wash their hands or use hand sanitizer EVERY time they enter or exit a patient room. Must wear a face mask at all times, including in the patient’s room.
  • New Visitor Guidelines

    Chandler and Good Samaritan hospitals and UK HealthCare ambulatory clinics will continue to limit access points for patients and the public. Designated entrances or check-in location will be staffed by health care personnel to screen individuals entering the facility to evaluate for symptoms of COVID-19 and to ensure that anyone entering the facility is wearing a mask.

    • Visitors are encouraged to bring a mask from home. A mask will be given to individuals who do not arrive with one.
    • Each person will be given a colored wrist band to indicate they have cleared screening.
    • Patients and visitors will be instructed to keep their mask on the entire time they are in the health care buildings, including ambulatory clinics and offices.
    • Patients and visitors will be given an “infection prevention” tip sheet upon entering the hospital or ambulatory setting. This information will reinforce the importance of hand hygiene, wearing a mask and social distancing.
  • Inpatients

    • Non-COVID Inpatients: One designated visitor, typically an immediate family member, after appropriate screening, will be allowed to visit the non-COVID inpatient. Additional family members may be approved and screened to visit for special circumstances.
    • COVID-19 patients and any patient under investigation for COVID-19 (symptomatic only) will not be allowed to have visitors unless the patient’s condition warrants a restricted visit related to the patient outcome. This will be managed by designated units. All means for patient/family communication including electronic means (FaceTime, phone calls) will be facilitated by members of the UK HealthCare team.
    • One visitor will be allowed to accompany patients entering hospitals for surgery or other invasive procedures after being screened. The visitor should restrict their location to an approved waiting room with appropriate social distancing and keep their mask on. Masks should be worn by visitors in patient rooms at all times. If the waiting room cannot safely accommodate social distancing, the hospital will provide the visitor with an alternative plan.
    • If a patient’s condition deteriorates and the provider agrees that one family member should visit, personal protective equipment and all infection control practices should be exercised under the supervision of health care staff.
    • No visitors under the age of 18 are allowed to visit at this time, except as specified below for obstetric patients.
    • Obstetric patients may have one partner or one birth support person over the age of 16 accompany them. The visitor is strongly encouraged to stay in the postpartum room during the entire stay and to minimize time in hallways and common areas. The visitor should wear a mask when in the room with the patient and baby and at all times when leaving the patient room.
    • Pediatric patients (under the age of 18) may have one or two parent(s) or guardian(s), unless attending physician has a reason to limit.
    • Nursery/Neonatal intensive care patients may have one or two birth parent(s) visit as cleared by the attending physician.
    • Non-COVID-19 patients who are at the end-of-life may have limited visitors for the length of time cleared by the attending physician. These visits should be time limited to minimize the exposure of visitors to staff and others. PPE should be in place at all times.
    • Clergy and spiritual leaders should refrain from making any routine visits to their congregants and parishioners who are hospitalized at this time. Exceptions will be handled on a case-by-case basis by contacting the chaplain on-call. Exceptions may be the death of a patient or a patient requiring the Anointing of the Sick. All means including electronic means are to be provided to support the patient’s spiritual care. Pastoral Care staff is available to provide spiritual support to any patient at any time.
  • Outpatient and Clinics

    • Outpatient visits for diagnostic and screening procedures and clinic visits: One support person or immediate family member wearing a mask may accompany a patient into an approved waiting room after passing screening. The presence of visitors is variable per site based on the size of available waiting rooms.
    • Visitors are still discouraged when not necessary in ambulatory areas to provide additional social distancing in waiting rooms. Accommodations will be made for dependent adults and pediatric patients.

    For any unforeseen questions related to visitors, the unit/ambulatory director or HOAs/DCNs should be consulted in addition to Infection Prevention and Control.