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COVID-19 Visitor Rules

Visitor restrictions image

For the health and safety of our patients, visitors and staff during the COVID-19 outbreak, UK HealthCare is restricting visitation in our hospitals and clinics. Please note that all rules about visitation may be changed without notice.
Effective 2/23/21


  • In general, one designated visitor will be allowed for each non-COVID patient, with some special exceptions. It is preferred that the designated visitor come with the patient upon admission and stay until discharge. If the designated visitor can't stay overnight, this person can visit only once per day and will not be permitted to re-enter until the next day if they leave the facility.
  • Visitors must wear a mask at all times while in our facilities. This includes while in a patient’s room. Patients and visitors must wear a mask when staff enter the room and will be asked to do so when they are entering.
  • Visitors must stop at a check-in station and pass a screening before entering our facilities. Overnight visitors must return to a station each day to complete screening and obtain proper verification.
  • Visitors must show photo ID for entry. Valid ID includes a driver’s license, passport, government-issued ID, or employee ID. If a valid form of identification is not provided, entry to the facility will be denied.
  • Expectations for Visitors

    To help prevent the spread of infection, visitors:

    • Will be screened for symptoms of COVID-19 before entering UK HealthCare hospitals and individual clinics with ambulatory facilities. Visitors who screen positive will not be allowed to enter our facilities.
    • Must wash their hands or use hand sanitizer every time they enter or exit a patient room.
    • Must wear a mask at all times while in our facilities. Visitors are encouraged to bring a mask with them from home, but one mask will be given to individuals who arrive without one. Visitors who refuse to wear a mask or accept a reasonable accommodation while on UK HealthCare property will be asked to leave.
    • Should limit the number of personal items brought into any UK HealthCare facility to reduce the transmission of germs. We will allow only one small duffel bag (not to exceed 24 inches in length) of belongings for each inpatient. This may be brought in by a designated visitor. Belongings delivered to entry points for patients must fit into a clear one-gallon bag. UK HealthCare does not assume any liability for lost, misplaced, or broken items.
    • Entry & Exit Requirements:
      • All visitors must remain in the patient’s room except to get meals. Visitors accompanying patients in clinics must remain with the patient they have come with at all times.
      • Visitors must leave the facility when the visit is over.
      • Visitors are not allowed to wander through hallways or spend time in public areas, including lobbies, cafeterias and vending areas.
      • Visitors may be asked to step out of the patient room or clinic room by the care team for a procedure. Visitors will be required to wait in an approved waiting room.
      • Visitors will not be allowed to leave the facility to smoke.
      • Visitors will be allowed entry into the facility only once per day. Upon leaving, they will not be able to enter again until the next day.
  • Inpatient General Guidelines

    For NON-COVID adult patients staying in the hospital:

    • One designated visitor (usually an immediate family member) is allowed per patient, per stay.
    • Visitor must be over the age of 18.
    • Designated visitors are allowed to stay overnight and will be allowed entry only once per day.

    For pediatric patients:

    • One or two parents/legal guardians may accompany and stay with the patient for the length of the hospital stay.
    • The parents/legal guardian can come when the child is admitted, and it is preferred that they stay until discharge. 
    • Visitation may be limited or suspended to units serving immunocompromised patients.

    COVID-positive or under investigation:

    Visitation is not allowed for COVID-19-positive patients or patients suspected of having COVID-19.

    Clergy visitation suspended:

    Clergy and spiritual leaders should refrain from making any routine visits and are being denied access for these visits to their congregants and parishioners who are hospitalized at this time. UK HealthCare Chaplains staff is available to provide spiritual support to any patient.

  • Special Units

    Emergency Department:

    One designated visitor, typically an immediate family member, after appropriate screening, will be allowed to accompany an adult ED patient. One or two parent(s) or guardian(s) will be allowed to accompany pediatric patients unless attending physician has a reason to limit.

    Behavioral Health Units:

    Behavioral Health visiting hours are as follows:

    • Adult and Adolescent Patients: Saturday and Sunday, 1 p.m. – 3 p.m.
    • Adolescent Patients: Tuesday and Thursday, 4 p.m. – 5 p.m.
    • Adult Patients: Tuesday and Thursday, 3 p.m. – 4 p.m.

    Adult Behavioral Health patients may have one visitor after appropriate screening during the hours outlined above. Pediatric patients may have one or two parents/legal guardians after appropriate screening during the approved hours above.

    Obstetric (OB) patients:

    • OB patients may have one partner or birth-support person over the age of 16 with them.
    • Additional rules will be in place for OB patients who are COVID-positive/results-pending.

    Oncology patients: PAV CC Women’s Care Unit (Third Floor) and PAV A 11th floor Tower 100 and 200:

    • Patients in the hospital for cancer care may have one visitor.
    • This person must live in the same household as the patient.
    • The visitor can come when the patient is admitted and must stay until discharge.
    • The visitor must remain in the patient’s room and leave only to get meals. The visitor cannot leave and re-enter the facility.

    Morgue visitation:

    All morgue visitation is suspended at this time.

    Pet visitation:

    Pet visitation is suspended at this time.

  • Surgical/Procedural Patients

    Adult patients:

    • One designated visitor over the age of 18 will be allowed to accompany adult patients entering hospitals for surgery or other invasive procedures after being screened.
    • No visitors are allowed to adult patients in Pre-Op and PACU (post-operative anesthesia care) locations.

    Pediatric patients:

    • For pediatric patients, one or two parents/guardians are allowed to accompany the patient.
    • One or two parents/guardians can accompany the pediatric patient in the procedural areas, including pre-op and PACU.
  • Outpatient Locations & Clinics

    Outpatient visits for diagnostic and screening procedures and clinic visits:

    Adult outpatient visits:

    • One support person or immediate family member wearing a mask may accompany an adult patient into an approved waiting room after passing screening.
    • High-risk patient populations – additional restrictions up to no visitors, unless:
      • Special assistance is required.
      • Patient will be under sedation.
      • Provider has asked the patient to bring a responsible adult.
    • The presence of visitors is variable per site based on the size of available waiting areas.
    • To help maintain social distancing in our waiting areas, we encourage you to not bring an additional person unless necessary. Accommodations will be made for dependent adults and pediatric patients.

    Pediatric outpatient visits:

    • One or two parents/legal guardians wearing a mask may accompany a pediatric patient into an approved waiting room after passing screening.
    • The presence of visitors is variable per site based on the size of available waiting rooms.

    Outpatient infusion:

    No visitors are permitted in our cancer infusion locations due to increased risk to immunocompromised patients.


  • Food Options for Approved Visitors

    Chandler Hospital

    Grab-and-go meal options are available for purchase Monday-Friday from 7:30 a.m. - 5 p.m. at the Courtyard Café (Ground Floor, Pavilion A). After 5 p.m., visitors can go to Chandler Dining on the first floor. On weekends, meals are served all day at Chandler Dining during business hours. There is a designated line for visitors.

    Main cafeteria hours:

    • Breakfast: 6 a.m. - 10 a.m.
    • Lunch/dinner: 11 a.m. - 6 a.m.

    Good Samaritan Hospital

    At Good Samaritan Hospital, visitors can visit the cafeteria at specified times throughout the day. Hours of operation are:


    • Breakfast: 7 a.m. - 10 a.m.
    • Lunch: 11 a.m. - 2 p.m.
    • Grill Grab & Go: 2 p.m. - midnight


    • Breakfast: 8:30 a.m. - 10 a.m.
    • Grill Grab & Go: 10 a.m. - 7 p.m.