UK HealthCare Public Notice, March 30, 2018
On three separate occasions, UK Healthcare employees accessed patient medical records outside the scope of their job requirements. The information accessed was limited to the patients’ identifiers and specific UK HealthCare visits. UK HealthCare notified the affected individuals.
UK HealthCare mailed a billing statement to the incorrect recipient. The information included the patient’s identifiers and treatment information. It did not contain the patient’s social security number, or financial information. UK HealthCare notified the affected individual.
A UK HealthCare employee gave an appointment reminder to the incorrect patient. The information disclosed was limited to the patient’s name, time of appointment and treating physician’s name. UK HealthCare notified the affected individual.
A UK HealthCare employee faxed a lab order to the incorrect fax number. The information disclosed was limited to the patient’s name, date of birth, and ordering physician’s name. UK HealthCare notified the affected individual.
A UK HealthCare clinic gave a school excuse to the parent of the incorrect patient. The information disclosed was limited to the patient’s name, date of birth, medical record number, and place and date of service. UK HealthCare notified the affected individual.
A UK HealthCare employee scanned a patient’s records into the electronic health record of another patient. As a result, the information was viewed by the incorrect patient through their online patient portal account. The information was limited to the patient’s name, date of birth, medical record number, date of service, treating physician’s name, and diagnosis and treatment information. UK HealthCare notified the affected individual.
What You Can Do
For any incident, UK HealthCare recommends the following steps to prevent any possible misuse of personal information.
Stay Alert For the Signs of Identity Theft
- Accounts you didn't open and debts on your accounts that you can't explain.
- Fraudulent or inaccurate information on your credit reports, including accounts and personal information, like your Social Security number, address(es), name or initials, and employers.
- Failing to receive bills or other mail. Follow up with creditors if your bills don't arrive on time.
- Receiving credit cards that you didn't apply for.
- Being denied credit or being offered less favorable credit terms, like a high interest rate, for no apparent reason.
- Getting calls or letters from debt collectors or businesses about merchandise or services you didn’t buy.
Order Your Free Annual Credit Report
- Visit AnnualCreditReport.com, or;
- Call toll-free 877-322-8228, or;
- Complete the Annual Credit Report Request Form and mail it to: Annual Credit Report Request Service, P.O. Box 105281, Atlanta, GA 30348-5281.
You may also contact any or all of the three major Credit Reporting Agencies if you want to further learn about identity theft protection services offered by the Credit Reporting Agencies. The contact information is:
Additionally, both the federal government and Kentucky state government offer consumer protection agencies. The contact information for the consumer protection agencies is below: