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Public Notices

Notice of Vendor (Blackbaud) Security Incident

Notice to Our Donors of a Privacy Incident - The security of our patients is of great importance to UK HealthCare. We are committed to its protection.

Blackbaud is a vendor that provides UK HealthCare with cloud-based and data solution services related to our donors and philanthropy. On July 16, 2020, Blackbaud informed us it had discovered that an unauthorized individual had gained access to Blackbaud's systems between February 7 and May 20, 2020. Blackbaud advised us that the unauthorized individual may have acquired a backup of the database that manages our donor information. We immediately took steps to understand the extent of the incident and the data involved.

This incident did not involve access to any medical records. This incident only involved the limited information contained on UK HealthCare's philanthropy database at Blackbaud, and did not involve any UK HealthCare systems. The information accessed from the donor database may have included first and last name, address, date of birth, medical record number, admission date(s), attending physician(s), and area(s) of service for care received from UK HealthCare, if any of that information was in the database. Importantly, Social Security numbers, financial account and credit card information were not sent to Blackbaud, and therefore not able to be accessed by the unauthorized individual.

UK HealthCare deeply regrets this incident and continues its commitment to safeguarding the privacy of patients and donors. Our health system has strict policies and procedures in place to protect patient information, and we are currently undertaking additional steps to reinforce those measures. We also recommend that you review statements you receive from your health care provider. If you see services you did not receive, please contact the provider immediately.

UK HealthCare is mailing letters regarding the incident by September 14, 2020, to those whose information was contained in the Blackbaud database, and has also established a dedicated call center to answer any questions about this incident. The call center may be contacted for more information about this incident at (866) 968-0161, Monday through Friday (except holidays), 9:00 a.m. to 6:30 p.m. ET.


UK HealthCare Public Notice, August 14, 2020

The University of Kentucky HealthCare is notifying 308 individuals of an incident involving Good Samaritan Hospital records ranging from 1998 to 2007. On June 17, 2020, UKHC was notified that several boxes of medical records could not be located. The information in these boxes were paper medical records from Good Samaritan Hospital, ranging from around 1998 through 2007. UKHC is still working with the paper storage facilities to locate these boxes in their secure storage facility.

UK HealthCare is committed to protecting personal information and we deeply regret any concern this incident may cause. To help prevent something like this from happening again, we are reviewing our policies and procedures for storage of paper records.

Where UK HealthCare had current mailing addresses, individual letters have been sent. These letters include a number to call - 1-844-867-7277 - Monday through Friday from 8am to 5pm Eastern Time for further information if you believe you might be an affected individual.

  • Recommendations

    What You Can Do

    For any incident, UK HealthCare recommends the following steps to prevent any possible misuse of personal information.

    Stay Alert For the Signs of Identity Theft

    • Accounts you didn't open and debts on your accounts that you can't explain.
    • Fraudulent or inaccurate information on your credit reports, including accounts and personal information, like your Social Security number, address(es), name or initials, and employers.
    • Failing to receive bills or other mail. Follow up with creditors if your bills don't arrive on time.
    • Receiving credit cards that you didn't apply for.
    • Being denied credit or being offered less favorable credit terms, like a high interest rate, for no apparent reason.
    • Getting calls or letters from debt collectors or businesses about merchandise or services you didn’t buy.