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Public Notices

UK HealthCare Public Notice, February 9, 2018

  • A UK HealthCare employee mailed billing statement letters for two patients to the incorrect recipients.  The information included the patients’ identifiers and treatment information.  It did not contain the patients’ social security numbers, or financial information.  UK HealthCare notified the affected individuals.
  • A UK Healthcare employee accessed a patient’s medical records outside their scope of duty. The information accessed was limited to the patient’s identifiers and specific UK HealthCare visits.  UK HealthCare notified the affected individual.
  • A UK HealthCare pharmacy employee gave a prescription to the incorrect patient. The information was limited to the patient’s name, prescription number, medication name, and prescriber.  UK HealthCare notified the affected individual.
  • A UK HealthCare employee sent correspondence to the incorrect patient.  The letter contained clinical information for a different patient.  UK HealthCare notified the affected individual.
  • A UK HealthCare employee emailed patient information to the incorrect recipient. The email was limited to the patient’s identifiers, diagnosis, and treatment information. UK HealthCare notified the affected individual.
  • Recommendations

    What You Can Do

    For any incident, UK HealthCare recommends the following steps to prevent any possible misuse of personal information.

    Stay Alert For the Signs of Identity Theft

    • Accounts you didn't open and debts on your accounts that you can't explain.
    • Fraudulent or inaccurate information on your credit reports, including accounts and personal information, like your Social Security number, address(es), name or initials, and employers.
    • Failing to receive bills or other mail. Follow up with creditors if your bills don't arrive on time.
    • Receiving credit cards that you didn't apply for.
    • Being denied credit or being offered less favorable credit terms, like a high interest rate, for no apparent reason.
    • Getting calls or letters from debt collectors or businesses about merchandise or services you didn’t buy.
  • Resources

    Order Your Free Annual Credit Report

    You may also contact any or all of the three major Credit Reporting Agencies if you want to further learn about identity theft protection services offered by the Credit Reporting Agencies. The contact information is:

    Equifax
    P.O. Box 740241
    Atlanta GA 30374-0241
    Phone: 800-685-1111

    Experian
    P.O. Box 2104
    Allen TX 75013-0949
    Phone: 888-EXPERIAN (397-3742)

    Trans Union
    P.O. Box 1000
    Chester PA 19022
    Phone: 800-916-8800

    Additionally, both the federal government and Kentucky state government offer consumer protection agencies. The contact information for the consumer protection agencies is below:

    Federal Trade Commission
    600 Pennsylvania Avenue, NW
    Washington DC 20580
    Phone: 202-326-2222

    Office of the Attorney General
    700 Capitol Avenue, Suite 118
    Frankfort KY 40601-3449
    Consumer Protection — 888-432-9257