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For Visitors to UK HealthCare

For patient condition or information, call 859-323-5816.  

Patient information is private. The only health information that can be given over the phone is the patient's condition (good, fair, serious or critical). If you are calling to check on a family member or friend, you must know the patient's last name. Patients have the option of asking that no information be given out.

Patient Information can transfer your call to the patient's room or provide you with a room phone number.

Hospital visiting hours are 8 a.m. to 9 p.m. seven days a week. 

Visiting Hours & General Visiting Guidelines

UK HealthCare does not restrict or deny visitation privileges on the basis of race, color, national origin, religion, sex, gender identity, sexual orientation, or disability. 

We know that having family, friends and loved ones close by can be comforting. For the rest and safety of our patients, however, visitors should always check at the nurses’ station before visiting a patient. 

To help us create a healing environment, please follow these guidelines:

  • Please note that tobacco use is prohibited on the grounds and parking areas of UK HealthCare facilities.
  • Partner(s) in Care are welcome 24 hours a day at the patient’s request. At times the healthcare team may encourage Partner(s) in Care to go home to rest, however Kentucky Children’s Hospital encourages parents and/or guardians to stay and participate in care 24 hours a day.
  • Partner(s) in Care are defined and designated by each patient, and should be defined at the beginning of the patient’s stay at UK HealthCare if possible. Partner(s) in Care can include: spouse, domestic partner, family member or friend. Partner(s) in Care provide emotional support and comfort and help provide important information to the healthcare team about the patient.
  • Family and friends are considered guests; they are not the same as Partner(s) in Care. Guests are encouraged to visit during the hospital visitation hours of 8 a.m. to 9 p.m. seven days a week. In certain areas of the hospital, such as Intensive Care Units, the Birthing Center or the Emergency Department, visiting hours may be limited. Please check at the nursing station.
  • Please limit visitors to no more than two at a time in the patient’s room.
  • Guests who may have a contagious condition such as a cold, sore throat, flu, cough, fever or stomach virus are asked to stay home rather than risk passing the illness on to the patient or others. If you have a contagious condition and you must be at the hospital to visit, please be considerate of other patients and the healthcare team members by wearing a mask and using the provided hand sanitizer.
  • Avoid wearing perfume or other types of fragrances and scents, as some patients and staff are sensitive to them.
  • As a courtesy to other patients and families as well as staff, please limit cell phone use in patient rooms.
  • For the safety of the patient and other patients, we ask that children under the age of 10 be supervised by an adult at all times.
  • Wash your hands when entering and leaving a patient’s room. Alcohol hand gel is available near the door of every patient room.
  • Please do not bring in pillows, blankets and comforters from home. Because this is a hospital and shared by many, it is important that we reduce sources of infection and the possible spread of illness. We will provide Partner(s) in Care with any linens they may require during their stay.
  • Uniformed security officers are available 24 hours a day. If at any time you feel concerned about your safety, please ask a healthcare team member to assist you with contacting security services.
  • Weapons, concealed or otherwise, are not permitted on UK HealthCare property unless carried by a sworn officer of the law.
  • Visitors who are disruptive or who otherwise violate these policies may be asked to leave the premises. 
  • Sending Mail

    Mail is delivered to patients Monday through Friday. Mail received after patients have left the hospital will be forwarded to their home.

    Mail should be addressed as follows:

    Patient first and last name

    Room number

    UK Chandler Hospital

    800 Rose Street

    Lexington, KY 40536

    If you have any concerns about mail delivery, call the volunteer office at 859-323-6023.  

     

  • Send eGreetings to a Patient

    This is an example of an eGreeting.Send e-mail greetings to a friend or loved one currently hospitalized at UK Chandler Hospital, Markey Cancer Center or Kentucky Children's Hospital

    Your message will be printed out and delivered by a UK HealthCare volunteer to the patient. Messages are delivered once a day, Monday through Friday. Any messages received on weekends will be delivered on the next business day. Around holidays, delivery may be delayed by 2-3 days.

    Be sure to include the patient's first and last names, the town they're from and their hospital room number (if known) to help ensure your greeting is delivered correctly. Please keep in mind when writing a personal message that it may be viewed by volunteers or UK HealthCare staff while being delivered.
     

    Send eGreetings

  • Sending Flowers

    Flowers sent to patients will be delivered to their rooms, except for patients in intensive care units.

    In ICUs, flowers will be left at the nursing station because they are not allowed in the critical-care patient areas.

    Flowers are delivered by volunteers Monday through Friday.

    If you have any questions regarding deliveries, please contact the Volunteer Office at 859-323-6023.

    To place an order, please contact the hospital gift shops at 859-323-4127 or 859-257-1559. 

  • Gifts & Gift Shops

    Visitors should check with a nurse before bringing balloons or gifts of food or drink to patients. Latex balloons cannot be brought into the hospital.

    Gift shops are located on the first floor of Pavilion H near the lobby and on the first floor of Pavilion A on the concourse. A wide range of personal care items, reading materials, cards, candy, snacks and unique gift items are available. Open 10 a.m. – 6 p.m. Monday – Friday; 10:30 a.m. – 6 p.m. on Saturday; and 1 – 5 p.m. Sundays.

    Cash, Visa and MasterCard are accepted. Credit card sales require a $3 minimum purchase. 

  • Finding Out a Patient's Condition & Phone Number

    For patient condition or information, call 859-323-5816.  

    Patient information is private. The only health information that can be given over the phone is the patient's condition (good, fair, serious or critical). If you are calling to check on a family member or friend, you must know the patient's last name. Patients have the option of asking that no information be given out.

    Patient Information can transfer your call to the patient's room or provide you with a room phone number.

  • Wi-Fi and Internet Access

    Free Wi-Fi/wireless Internet access is available throughout the medical campus to visitors who have their own device with them.

    If you do not have a device with you, you may use the computers in the Health Education Center.

  • Nearby ATMs

    There is an ATM located on the first floor of UK Chandler Hospital, Pavilion H, near the information desk. If this cash machine is unavailable, another one is located in the first floor of the College of Medicine building behind Pavilion H. 

    The following banks and ATMs are within one mile of the hospital. All of the ATMs are available 24 hours a day, seven days a week.

    First Federal Savings & Loan
    701 S. Broadway
    Lexington KY 40508
    859-244-7272
    Mac, MC, Visa, Discover, Plus, Novus, Cirrus, Maestro, Alliance One

    Lexington Bank
    386 Waller Ave. # 10
    Lexington KY 40504
    859-278-5858
    Mac, Cirrus

    Republic Bank & Trust Co
    641 E. Euclid Ave.
    Lexington KY 40502
    859-255-6267
    Mac, Star, Plus, Visa MC, Cirrus, NYCE, Pulse

    Chase Bank
    727 E. Euclid Ave.
    Lexington KY 40502
    859-231-2565
    Mac, MC, Plus, American Express

    PNC Bank
    720 E. Euclid Ave.
    859-281-5405
    Plus, Mac, Star, Visa, MC, Maestro, Pulse, Cirrus, Discover, American Express

    Bank of the Bluegrass & Trust
    101 E. High St.
    859-233-4500
    Bluegrasscash, Mac, Genie, Plus, MC

    Vine Street Trust Co./BBNT
    360 E. Vine St.
    859-281-2120
    Cirrus, Mac, Visa, MC

    Vine Street Trust Co./BBNT
    1780 Nicholasville Rd. # 102
    859-276-2557
    Cirrus, Mac, Visa, MC