Your browser is not supported. Please upgrade to a modern browser in order to use all the features of the UKHC web application: Firefox | Chrome | Microsoft Edge
Skip to main content
close menu
close menu

Search UK HealthCare

Your Safety Matters

UK HealthCare is committed to safety and well-being of patients, visitors, and staff in our enterprise.  We take all forms of aggression, violence, and threats seriously. Sometimes frontline staff don't report these incidents, because they feel disruptive behavior is "part of the job".  There is uncertainty about how and where to report. 

We know that workplace violence in health is growing and we are taking steps to ensure workplace safety at UK HealthCare. We want to ensure we have a healthy work and healing environment that is free from inappropriate, disruptive behavior that could hinder delivery of safety, quality patient care.  This approach applies to patients, visitors and staff. 

Examples of aggressive behaviors include but are not limited to:

  • Threats of any kind against the welfare of another person
  • Physical aggression, including assault
  • Verbal harassment, including abusive language, cursing, or sexual language
  • Behavior that puts oneself or others in harm’s way

The “Your Safety Matters” approach focuses on new and updated resources to support management and reporting. 

  • Frequently Asked Questions

    • What should I do if I need help or see a situation where help is needed at Chandler Hospital, Good Samaritan and/or Kentucky Clinic?

      Call UK HealthCare security at 859-323-6156.
    • What classifies as ‘disruptive or aggressive behavior?’ 

      Inappropriate and disruptive behaviors may include but are not limited to condescending language, angry outbursts, reluctance or refusal to answer questions, threatening body language, fighting, physical violence or threat of physical violence while on the job.

      Verbal abuse can be blatant or subtle and consist of communication through words, tone or manner that, intimidates, threatens, accuses or disrespects another.
    • What if I’m unsure about reporting a disruptive or aggressive behavior? 

      UK HealthCare shall investigate any allegations of inappropriate, disruptive behavior. To the extent possible, all reports are handled confidentially.

      Outcomes are consistent with UK Human Resources corrective action procedures for staff, the Medical Staff Bylaws for providers credentialed pursuant to the Bylaws, GME policies for house staff, and the applicable policies and student codes for students.

      As a reminder, individuals who report in good faith that they have experience inappropriate, disruptive behavior shall not be retaliated against for making such reports.
    • Should employees still report these behaviors to supervisors?

      Yes, employees should still report these behaviors through department/practice supervisors, UK HealthCare Corporate Compliance, Risk Management, UK HR Office of Employee Relations, Senior Leadership, Ambulatory administration, the Chief Nurse Executive’s Office, the GME office, the Medical Staff Office, or the Chief Medical Officer’s Office.
    • What is the process for offsite clinics?

      We are continuing to evaluate our offsite clinic location support processes with further details and will update details in January 2020.
    • How will ‘zero-tolerance’ be communicated to staff, patients and visitors?

      Enterprise flyers are now available for Chandler Hospital, Good Samaritan, and Kentucky Clinic areas to support our ‘zero-tolerance’ for aggressive behaviors.  These flyers provide an overview on our policy and protocol for reporting aggressive behaviors and how our teams can obtain support.  Leaders are asked to post and share this information with staff.  Flyers for the additional ambulatory clinics will be distributed in January 2020.

      In January and February 2020, additional flyers and posters will be posted in several key areas:
      • Enterprise video monitors
      • Shuttles
      • Selected staff, patient and family restrooms
      • Selected elevators
      • Patient guides
    • What new and updated resources are being implemented?
      • The enterprise nursing council, in collaboration with the Patient and Family Advisory teams is coordinating the development of a visual cue to place on the doors of aggressive patients.  Information about this initiative will be shared soon. 
      • For the inpatient areas, Centrax badges are available as a ‘staff assist’ button.  The Strategic Operations Team is actively reviewing all areas of the Enterprise for implementation of these badges and integration for future areas. 
      • We are creating alternate alarm sounds specific to the ‘staff assist’ that is different from the general patient equipment alarms.  We are also shortening the ‘alarming intervals’ for the staff assist and staff emergency buttons. 
      • Information about our ‘Safety Matters’ campaign will be included in Patient Guides. 
      • Daily Safety Operations Briefings have been implemented.  These are daily opportunities for leadership to bring forth safety concerns. 
      • Employee and provider safety has been added to our goal grids.  This crosses the entire organization.  The culture of safety survey will be incorporated in March 2020. 
      • 24/7 police presence has been implemented in enterprise Emergency Departments. 
      • 30 patient safety technicians were hired to the 72 hour hold complement to support the best resource at our patient bedsides.  This ensures security can still be available to support UK HealthCare in other capacities. 
  • Resources

    • Supporting One Another to Rise, or SOAR, is a team of trained peers who provide supportive care through active listening and empathy to colleagues involved in an emotionally traumatic event. UK HealthCare is committed to maintaining a healthy work environment, and SOAR offers peer support and other resources to our employees.
    • Work + Life Connection services provides assistance for all faculty, regular and STEPS employees (FTE 0 .50 or greater), spouses, sponsored dependents, unmarried children up to the age of 26 (or older if disabled before the age of 26) and UK retirees.
    • The Workplace Safety flyer and graphic provide communication tools and guidelines for staff as they care for patients and maintain a safe environment. Network access is required to view the flyer and graphic.