Here's how to get started with UK HealthCare. (If you need urgent care, call 911 or go to your nearest Emergency Room.) After your first visit, a follow-up appointment will be scheduled to establish your regular care with our physicians.
Set up an appointment
- Find a doctor or provider for your specific need.
- Call 859-257-1000 or 800-333-8874 (toll free) 7 a.m. to 6 p.m. Monday through Friday. UK HealthCare operators will connect to the clinic so you can make the appointment and will help with any questions.
What to bring to your first appointment
- Your insurance card and forms
- Medical records (including immunization records)
- Any medications you are currently taking.
- If you are scheduled to have lab work or testing done before your appointment, read about our clinical lab service.
Maps and directions
When to arrive
Please arrive a half hour early for your appointment so you will have time to register.
Where to go after you arrive
Go to the registration desk located at Kentucky Clinic on the first or third floor, or in the main hospital lobby.
About our services
If you will be admitted to the hospital, find out about our services and helpful information for visitors.
UK HealthCare is the hospitals and clinics of the University of Kentucky. But it is so much more. It is 9,000 people – physicians, nurses, pharmacists and other healthcare professionals – all dedicated to providing the most advanced, most effective care available.
It is physicians and other medical professionals trained in the most effective techniques so that no Kentuckian, no matter how sick they are or how rare their illness, needs to go far from home for the treatment they need.
It is a Level 1 trauma center, ready every minute of every day to treat even the most serious injuries. And a Level IV Neonatal Intensive Care Unit, caring for the tiniest and sickest newborns – giving them a chance not just to live, but to live productive, happy lives.
It is the UK Markey Cancer Center, which has earned designation by the National Cancer Institute – the most prestigious designation possible. Because of that, we have access to new treatments not yet generally available, and to clinical trials most other hospitals do not.
It is nurses providing care for every patient, every time. Their work has earned Magnet status, the highest recognition in the nursing field.
It is educators in our six health professions colleges teaching the next generation of doctors, nurses and other healthcare professionals, launching the highest standards of care into the future.
It is researchers working to discover treatments and cures not yet even imagined.
And it is a network of partnerships and outreach locations throughout Kentucky, so that world-class care is always close to home.
Because of the increase in medical knowledge and new treatments, it is difficult for any one physician to be aware of all the latest information. One result is patients and their physicians together are seeking second opinions so better and more informed decisions can be made. For minor health problems, second opinions are usually unnecessary. However, a second opinion is probably a good idea if you are:
- Having major surgery
- Questioning whether surgery is the only option
- A problem that has been difficult for your regular doctor to diagnose
- Having trouble talking to your current doctor(s)
- Not seeing improvement in your medical condition
- Diagnosed with a life-threatening disease such as cancer, heart disease or brain tumor
- Told a second surgery is recommended
- Having multiple medical problems
Second opinion options
Some physicians disagree about whether you should get a blind second opinion (when medical records, test results and the first physician's opinion are not made available to the second doctor) or if this information should be shared with the second opinion doctor. The advantage of the blind second opinion is that it cannot be influenced by previous information. The disadvantage is that your second opinion doctor may not be able to tell you why his/her opinion is different without knowing the basis of the first doctor's opinion. A third option is to provide test results, X-rays and other information without the first doctor's written diagnosis and treatment recommendation. Most second opinion doctors prefer knowing the first opinion, but they can still provide a good second opinion if they can at least review previous X-rays, test results and medical records. This information is helpful as it often provides clues and baselines to compare to new test results. Typically, coordinating care with your regular doctor is preferred, but is not essential.
Questions to ask during a second opinion appointment
- Is there a chance the medical problem could have a different diagnosis?
- Are there any alternative forms of treatment available?
- What are the likely results if you wait or don't have the treatment?
- What are the risks associated with the treatment(s)?
- Are there any side effects or residual effects from each treatment option?
- How is the treatment plan expected to improve your health or quality of life?
- How long is the recovery period?
- If the second opinion differs from the initial one, why? (It is important to understand the reasoning behind a medical opinion.)
Key points to remember about second opinions
- Second opinions are your right as a patient.
- Second opinions may be mandatory for certain conditions or procedures. Your insurance or health plan may reduce or eliminate the benefits paid if a second opinion is not obtained. Most second opinions are voluntary and are usually paid for by your insurance or health plan. However, always check with your insurance or health plan for specific policies.
- See an expert physician.
- Benefits of a second opinion include more knowledge, understanding of new treatment options and reassurance and peace of mind that you are making the right decision.
- Virtually every doctor gets a second opinion when they have a serious medical problem.
How to get started
Many patients are still uncomfortable asking their doctors about getting a second opinion. They are afraid of hurting their doctor's feelings. A doctor should not be offended if you ask about a second opinion, but it really depends on how you bring it up. Start your conversation by stating that you need to gather as much information as possible to make an educated decision.
Ask your family doctor to give you the name of a specialist(s) who has a great deal of experience in diagnosing and treating your illness. Or specifically, ask your doctor to refer you to a UK HealthCare expert physician.
- UK HealthCare has more than 500 physicians, many of whom are known nationally for their expertise.
- Each year, UK HealthCare physicians perform thousands of second opinions for patients.
- Almost 20 percent of the new patients seen at UK HealthCare each year are coming for a second opinion.
Researchers are working hard to identify new treatments and strategies to improve health and to understand the diseases that make us sick, but in order to succeed they need both healthy research participants and participants with medical conditions. Often, studies end because they don't have enough participants, leaving important questions unanswered.
You can make a difference by participating in research.