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Patient Experience Awards

The Patient Experience Award banner is given at the end of each quarter to departments or clinics that score in the top 25 percent or 5 percent in patient satisfaction. UK HealthCare is benchmarked against other academic medical centers across the nation.

The department or clinic displays the banner during the time they have achieved the top rankings. The banners are color-coded to communicate the tier ranking. Green indicates a ranking in the 75th percentile; blue indicates the 95th percentile. Departments or clinics must receive 5 or more surveys to receive the award.

Beginning in 2017, the department or clinic that maintains the outstanding level of patient satisfaction for each quarter of the full fiscal year will be awarded a banner displaying the department name and year of the achievement.

The patient satisfaction survey is conducted by an independent third-party company. Patients score UK HealthCare on communication, responsiveness of staff, hospital environment, pain management and discharge information. 

If you have questions, please contact Chelsea Smitson at chelsea.smitson@uky.edu or 859-257-5967.

*Indicates 95th percentile.

  • Quarter 2, 2018

    Pulmonary Clinic

    *IM CareBlue Clinic

    Gynecologic-Oncology Clinic

    Comprehensive Breast Care Center

    Cardiopulmonary Rehab

  • Quarter 1, 2018

    A06J Tower 2 Neurosurgery ICU

    A08A Tower 1 Progressive Cardiovascular

    A08J Tower 2 ICU Cardiovascular

    *Ultrasound, UKHC Georgetown

    *Allergy & Immunology

    *Family Care Center

    GYN-ONC

    *Hematology at MCC

    *Pediatrics, Adolescent Medicine

    *Pediatrics, Genetics & Metabolism

    Surgery, General – UK Good Samaritan

    Women’s Health

  • Quarter 4, 2017

    3BMC (Third floor of Markey)

    A10A (Pavilion A 10th floor Tower 1 Acute)

    Good Samaritan 6th Floor

    *Georgetown OB-GYN

    Gynecology-Oncology

    *Pediatrics at Maxwell

    Developmental and Behavioral Pediatrics

    Urology

  • Quarter 3, 2017

    GSH 6th floor

    A08J

    A08A

    Sports Rehabilitation at Turfland

    Comprehensive Breast Care Center

    Cardiopulmonary Rehabilitation

    *Cardiothoracic (CT) Surgery

    Gastroenterology at GSH

    Internal Medicine CareBlue

    June Buchanan Clinic 

    Pediatrics at Maxwell

    Gynecologic Oncology

  • Quarter 2, 2017

    A06L

    Good Samaritan Hospital 6th Floor

    Chemotherapy Infusion at UK Markey Cancer Center

    CT Scan at Good Samaritan Hospital

    EKG Gill Heart Institute

    Comprehensive Breast Care Center

    Georgetown Obstetrics and Gynecology

    Gynecology-Oncology

    Multidisciplinary Oncology Clinic Markey Cancer Center

    Vascular Surgery 

  • Quarter 4, 2016

    *A06A

    A09J

    Comprehensive Breast Care Center

    *Gynecologic Oncology Clinic

    *Internal Medicine

    *June Buchanan

    *Refractive Surgery

    Speech and Language

    Cardio Thoracic Surgery

    Pediatrics at Maxwell Street

  • Yearly, 2016

    Kentucky Children’s Services 4 PICU

    Pediatric Community Cardiology

    DanceBlue KCH Hematology Oncology Clinic

    *Refractive Surgery Services

    Pediatrics at Maxwell Street

    Comprehensive Breast Care Center

    Cardiopulmonary Rehabilitation