About

Janine Jones is a graduate of Asbury College and the UK College of Medicine. She completed a residency in family medicine at the University of North Carolina, and she is board certified in family practice. Jones worked at a mission hospital in Hualian, Taiwan, and in urgent care medicine in Lexington. She has been with the University Health Service since 1989.

Training & Education

Degree

University of Kentucky College of Medicine

Residency

University of North Carolina Hospitals, Chapel Hill

Certifications and Special Training

American Board of Family Medicine

Insurance Information

Insurance policies can vary widely. Please check with your doctor/clinic for specific insurance information before your visit or procedure to avoid unexpected out-of-pocket costs.

See list of insurers

Ratings & Reviews

4.08 out of 5
21 Reviews

The star rating is a calculation based on feedback from our patients using our nationally-recognized Press Ganey Patient Satisfaction Survey. Learn more about our survey process. Responses are measured on a scale of 1 to 5 with 5 being the best score.

  • Patient Review

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    April 22nd 2022
    Very thorough examination to determine what was wrong with me

    Patient Review

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    April 20th 2022
    The provider arrived late to my appointment and failed to make eye contact with me even once throughout the experience. She was unprepared and didn't even know who I was until she looked at the screen when she walked in. She looked at the computer screen the entire time and showed very little concern for my state. She provided me with no information on my possible disease state at the time. The entire process felt rushed and that she didn't desire to even be in the room to help me. She didn't ask about my concern for treatment options. She stated she would order a medication that was too expensive for me and I had to convince her to prescribe the cheaper option, due to my lack of prescription insurance. She showed no interest in a follow up session and said I should follow up with a different provider. Possibly the worst part of this experience was that she was rushing me out of the room even though I was still actively asking her questions. This prompted me to continue asking her questions in the hallway where she provided the name of the medication I was prescribed while in earshot of other people. I felt that this was a major violation of my privacy and showed an extreme lack of concern for my health and well-being.

    Patient Review

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    April 13th 2022
    The provider kept interrupting the things I was trying to explain about my condition. She asked repetitive questions because she wasn't listening to what I was trying to say and made me feel like she thought I was dumb by how she explained things. She kept repeating simple things that everyone should know like I was a child who knew absolutely nothing about my condition which was honestly really patronizing as I am a college student going into healthcare who has had an upper respiratory infection many times in my life. I just went in to get my ears checked to make sure I didn't have an ear infection. Also, the thing that was really frustrating is that she told me I should go back to class the day I was seen when I had a fever just the night before and still felt extremely sick. She told me to just take ibuprofen and Theraflu every few hours and to resume going to class. She said I should not be missing any more classes this week (assuming my condition did not worsen). I was definitely still contagious and feeling very bad that day so this seems like an extreme misjudgment. It made me feel like she did not care for my safety or that of my classmates. I still felt very sick and had to rest the entire day, so this was super confusing. This is the worst experience I have ever had with a UK provider.

    Patient Review

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    March 29th 2022
    It was probably the worst medical experience I have ever had. I thought as a female doctor, she would understand female problems but was very condescending, raised her voice at me at one point, and was just incredibly rude and unprofessional. I was in disbelief. And felt so discouraged about future health visits. I am someone who is anxious about doctor visits, and to have this horrible experience just exacerbates my anxiety.

    Patient Review

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    March 21st 2022
    Both the doctor and nurse practitioner provided quality care, asked about my concerns, and discussed options regarding decision making for the future
    • Patient Review

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      March 14th 2022
      The doctor examined me well with proper questions and gave a proper treatment and well explained on the risks that I might face while taking treatment.
    • Patient Review

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      February 21st 2022
      Dr. Jones was very informative and caring. She listens and treats her patients like humans and does not talk down on them.
    • Patient Review

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      February 8th 2022
      Dr. Jones was such a kind and caring doctor. She took her time and it didn't feel rushed when I was explaining my situation to her. She gave me time, came back and checked on me and was completely caring for me. I felt very safe and heard.
    • Patient Review

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      January 28th 2022
      Very good, I was very happy with her
    • Patient Review

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      January 27th 2022
      I would not recommend Janine Jones to anyone. Her behavior throughout my appointment made me very uncomfortable. She cut off several times when I tried to answer her questions. In one instance, Janine referred to nurses as "not real doctors", and insinuated my external provider was incompetent. In another instance, Janine made reference to a "rash" on my neck. I asked "rash?" in surprise and she pointed me to the mirror to check it. I saw no rash at all on my neck. I asked Janine to point me and she changed her initial statement from "rash" to "color differences between your neck and chest". I then said it was just the sun. I was following to say I generally work under sun exposure, but before I could complete my sentence, she interrupted me once again to say it is winter and there is no sun right now. While I understand skin discoloration can be a symptom of underlying conditions, it is not the first time a doctor takes issue with my skin color at UK Student Health. Matter of fact, a doctor in UK Behavioral Health has previously justified his medical choices by referring to my origin, and added that I should accept his treatment and that I "should know what the police does with people from my ethnic background". In Janine's case, there was no evident rash or discoloration on my neck, and her constant Interruptions did not allow me to explain my neck and chest were always different colors. That is just how I tan. She never explained to me why the discoloration/rash would be an issue either. I later googled it out of worry, just to find out it was not that concerning. Janine also asked me for blood work, which came out normal for all the parameters she requested. Janine Jones told me to watch my blood pressure for the following weeks, since it was high when she measured it. When I asked if I should buy a personal pump or just use those in pharmacies she replied "I don't care, just measure it when your are home". I felt like Janine Jones was arrogant towards me and other healthcare professionals, she was not a good listener, and I feel doubtful or her capacity to diagnose and treat non-white patients. I felt very uncomfortable during my appointment and I will not be coming back to UHS student clinic anytime soon
    • Patient Review

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      January 10th 2022
      She did not listen to me at all. It seemed as though she was rushing and not really caring at all about my condition. She is a HORRIBLE doctor in my opinion and clearly she is only in it for the money.
    • Patient Review

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      December 14th 2021
      Dr. Jones was amazing. She explained everything well and when I told her I was a medical student, went more in depth with details. She made me feel comfortable, listened to and that she genuinely cared. I will definitely be making every appointment with her from now on.
    • Patient Review

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      November 9th 2021
      The care provider laughed at my problem. I told her that I have pain in my thumb when I move it in a certain direction, then she laughed at me and replied "don't move it that way then" as if I don't know how to use my thumb and she is trying to teach me the correct way of using it.
    • Patient Review

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      October 22nd 2021
      She really took the time to make sure I was ok.
    • Patient Review

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      October 19th 2021
      Dr. Janine Jones was unbelievably rude to me. She touched my personal belongings during my appointment and repeatedly told me that she was going to leave the room. She didn'tCall my script in so when I went to CVS later that day I was not able to get the medicine that I needed to treat my sore throat and cough.
    • Patient Review

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      October 5th 2021
      Dr. Jones was very helpful in me getting a second opinion on my burns. She was very informative, helped me understand what she was doing, why she was doing it, and what I needed to be most successful with my healing process. I will definitely be using her as my primary in the future! She was very helpful, big thanks!
    • Patient Review

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      October 4th 2021
      I would never like to have Dr. Janine JONES as my physician ever again. I've had multiple appointments with UKHC student service and have had wonderful experiences. Dr.JONES was very rude for starters. Whenever she would ask me questions, she'd cut me off in the middle of my responses. I felt very rushed and that my concerns were not important to her. Secondly, I went in there for an infection, and expressed that it was my first time having any type of infection and her comments and body language was just so dehumanizing. They way she performed the exam also managed to strip womanhood from me. She was very ruff and did NOT say what she was about to do before she touched me. This showed she had no respect for me as a person nor my body. The medication I was prescribed has not helped my infection. I will be returning and requesting a different doctor.
    • Patient Review

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      September 25th 2021
      Will definitely recommend. 100 percent!
    • Patient Review

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      September 7th 2021
      The provider was very helpful and explained everything in a way that wasn't too overwhelming, she seemed to really care
    • Patient Review

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      August 25th 2021
      I had a good experience overall, however, I had been discussing my poor mental health and I felt invalidated because according to my doctor I hadn't experienced "real trauma" like losing a loved one or getting in a car crash. It's as though I needed one of those events in my life to feel like my mental illness was serious.
    • Patient Review

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      August 25th 2021
      I went in for an STD screening, which as a gay man I get every several months. When Dr. Jones asked about previous surgical history I explained I had had a surgical procedure for HPV about ten years prior to the visit. She then went on to "make a plea" (her exact words) that I take better care of my health because being on HIV prophylaxis and getting tested for STDs could not help to reduce the risk of diseases as well as abstinence or condom use. This statement is inaccurate, as HIV prophylaxis has significantly reduced HIV incidence throughout the country, far more so than condom use has, and providing consistent testing can have a much greater impact on a community's disease rates than not testing. I was also extremely bothered by Dr. Jones' 'plea' as I am not a white christian and do not appreciate one shoving their antiquated beliefs on sexual behavior. I find it disappointing that in the 21st century a major University health center only has middle aged white women as healthcare providers (as great as some of them are), but even more so that they are pushing their ignorant, christian agenda onto me.The other comment I'd like to add is that as a gay man, I have normally been tested at various sources at the clinic when doing STD screens, not just urine samples. Dr. Jones Initially wanted to just collect a urine sample, indicating that she either doesn't know how to deal with my patient population, despite working in a student health clinic where gay students are normally seen or doesn't care to address our health concerns.