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COVID-19: Information for Patients

April 6, 2020

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We will keep you informed and equipped to make smart decisions for you and your family during this uncertain time. This page contains our updated protocols and patient FAQs.

NEW! The GetWell Loop™

This virtual monitoring system allows us to monitor patients who have been tested for COVID-19 or who have been diagnosed with COVID-19 as they quarantine themselves safely at home.

  • Our protocols

    Your safety is our first priority. We understand that many of you have concerns about you or your loved ones coming to UK HealthCare for treatment after the announcement of COVID-19 cases in Kentucky. UK HealthCare hospitals are already under visitor restrictions due to flu season, with more stringent rules in certain areas. We have put these procedures in place to ensure a safe environment of care.

    If you are visiting our hospital, we ask that you help us maintain a safe environment for everyone by following all posted guidelines for visiting patients throughout our facilities.  

    If you have typical cold symptoms and do not have a fever, it is in your best interest to remain at home instead of coming into a healthcare facility.

  • Patient FAQs

    Is UK HealthCare offering testing at ambulatory sites for COVID-19?

    No. If you meet certain criteria, UK providers may request testing for a patient. 

    What should I do if I (or someone in my family) feel sick and believe it is COVID-19?

    If you are in the state of Kentucky, please call the state COVID-19 hotline for an evaluation of your symptoms and guidance for your next steps: 800-722-5725.

    Many of the symptoms of COVID-19 are similar to those of influenza. Call your health care provider and discuss your symptoms. Stay home and self-isolate if possible. If you feel sick with fever, cough and have difficulty breathing AND you have been in contact with someone diagnosed with COVID-19 or have traveled to one of the high-risk areas, make sure your health care provider knows.

    Get expert care at home

    UK HealthCare currently offers two ways to see a provider online so you don’t have to leave home. 

    • UK TeleCare is for your regularly scheduled primary and specialty care appointments. Individual clinics will be contacting you to transition your in-person visit to a TeleCare visit.
    • UK Urgent TeleCare is available for sudden onset symptoms such as fever, cough, congestion, respiratory difficulties or sore throat. This is similar to visiting an urgent care clinic.

    Find out about TeleCare visits »

    I have a doctor’s appointment – should I be worried about getting infected with COVID-19 at UK hospital or UK clinic?

    All hospitals and clinics have protocols and systems in place to keep patients, visitors and health care workers safe. You should not avoid seeking care out of concerns over the coronavirus. If you are experiencing flu-like symptoms, call your health care provider first so they can advise you.

    Are there risks to other patients and visitors who have been at UK HealthCare sites recently because of the confirmed cases?

    Typically, a person would need to be within close contact of someone who has contracted the virus. UK HealthCare and Kentucky Department of Public Health are carefully screening those who have been in close contact of a person we know to be infected with the virus.

    Questions & Answers about COVID-19

    Our Frequently Asked Questions page provides additional answers about what COVID-19 is, how to prevent it, who should seek medical treatment and other healthcare concerns.

  • Cancellations

    With recent concerns surrounding COVID-19, we are updating clinic hours and parameters for certain clinics. We are also limiting public gatherings, so we are cancelling the following events until further notice. Check this page for the latest information.

    Guidance for research participants

    The University of Kentucky is pausing select human subject research studies. The health and safety of our community is of paramount importance during the COVID-19 emergency. Read the full statement »

  • Laboratory Services Impact

    Previously at all UK HealthCare Lab locations, walk-ins without a scheduled appointment were allowed. In an effort for the UK HealthCare Clinical Laboratory to comply with Governor Andy Beshear’s signed executive order 2020-115, modified on April 27, 2020, changes in patient flow must be made to assure that all of our patients may be served in the safest manner possible.

    • We ask that all patients referred for specimen collection to any UK HealthCare outpatient Lab location schedule a lab appointment prior to arrival.
    • To schedule an appointment please contact your UK HealthCare ordering provider. All non-UK HealthCare patients may call 859-257-0105 or toll-free at 866-940-4938. Appointments may be booked as early as same day.
    • Patients may arrive up to 10 minutes before their appointment prior to their appointment time. If the patient has an appointment on the same day as their clinic visit, but the appointment is not within 10 minutes of departure from the clinic, the patient should be advised of their appointment time and asked to sit in their car or return for service just prior to their appointment time.
    • Patients who are just dropping off specimens do not need a scheduled appointment unless they are directed to collect their specimens for a certain day. If this is a case, please book an appointment.