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COVID-19: Information for Patients

For Patients image

We will keep you informed and equipped to make smart decisions for you and your family. This page contains our protocols and patient FAQs.

Pre-surgery COVID-19 testing


  • Our protocols

    Your safety is our first priority. We understand that many of you have concerns about you or your loved ones coming to UK HealthCare for treatment because of COVID-19 concerns. UK HealthCare hospitals and clinics have visitor rules in place for your safety. We have put these procedures in place to ensure a safe environment of care.

    If you are visiting our hospital, we ask that you help us maintain a safe environment for everyone by following all posted guidelines for visiting patients throughout our facilities.  

    If you have typical cold symptoms and do not have a fever, it is in your best interest to remain at home instead of coming into a healthcare facility.

  • Patient FAQs

    Is UK HealthCare offering testing at ambulatory sites for COVID-19?

    No. If you meet certain criteria, UK providers may request testing for a patient. 

    What should I do if I (or someone in my family) feel sick and believe it is COVID-19?

    If you are in the state of Kentucky, please call the state COVID-19 hotline for an evaluation of your symptoms and guidance for your next steps: 800-722-5725.

    Many of the symptoms of COVID-19 are similar to those of influenza. Call your health care provider and discuss your symptoms. Stay home and self-isolate if possible. If you feel sick with fever, cough and have difficulty breathing AND you have been in contact with someone diagnosed with COVID-19 or have traveled to one of the high-risk areas, make sure your health care provider knows.

    Get expert care at home

    UK HealthCare currently offers two ways to see a provider online so you don’t have to leave home. 

    • UK TeleCare is for your regularly scheduled primary and specialty care appointments. Individual clinics will be contacting you to transition your in-person visit to a TeleCare visit.
    • UK Urgent TeleCare is available for sudden onset symptoms such as fever, cough, congestion, respiratory difficulties or sore throat. This is similar to visiting an urgent care clinic.

    Find out about TeleCare visits »

    I have a doctor’s appointment – should I be worried about getting infected with COVID-19 at UK hospital or UK clinic?

    All hospitals and clinics have protocols and systems in place to keep patients, visitors and health care workers safe. You should not avoid seeking care out of concerns over the coronavirus. If you are experiencing flu-like symptoms, call your health care provider first so they can advise you.

    Questions & Answers about COVID-19

    Our Frequently Asked Questions page provides additional answers about what COVID-19 is, how to prevent it, who should seek medical treatment and other healthcare concerns.

  • Cancellations

    Guidance for research participants

    The University of Kentucky is pausing select human subject research studies. The health and safety of our community is of paramount importance during the COVID-19 emergency. Read the full statement »

  • Laboratory Services Impact

    Previously at all UK HealthCare Lab locations, walk-ins without a scheduled appointment were allowed. In an effort for the UK HealthCare Clinical Laboratory to comply with Governor Andy Beshear’s signed executive order 2020-115, modified on April 27, 2020, changes in patient flow must be made to assure that all of our patients may be served in the safest manner possible.

    • We ask that all patients referred for specimen collection to any UK HealthCare outpatient Lab location schedule a lab appointment prior to arrival.
    • To schedule an appointment please contact your UK HealthCare ordering provider. All non-UK HealthCare patients may call 859-257-0105 or toll-free at 866-940-4938. Appointments may be booked as early as same day.
    • Patients may arrive up to 10 minutes before their appointment prior to their appointment time. If the patient has an appointment on the same day as their clinic visit, but the appointment is not within 10 minutes of departure from the clinic, the patient should be advised of their appointment time and asked to sit in their car or return for service just prior to their appointment time.
    • Patients who are just dropping off specimens do not need a scheduled appointment unless they are directed to collect their specimens for a certain day. If this is a case, please book an appointment.