• What is patient centeredness?

    At UK HealthCare, we take a patient-centered approach to care. We focus on each patient as a unique individual, not just an illness or a set of symptoms. We work in partnership with patients and their families to make sure every decision takes into account their wants, needs and preferences.

    How does the patient benefit?

    By encouraging better communication among the patient, the patient’s family and medical staff, patient-centered health care has been shown to:

    • Improve patient health  
    • Lessen symptoms 
    • Reduce chances of a misdiagnosis due to poor communication  
    • Encourage patients to comply with their treatment regimens  

    This approach also may reduce the unnecessary use of resources and lessen overall health care costs.


  • Patient satisfaction (higher is better)

  • Patients who reported that their nurses "always" communicated well

  • Patients who reported that their doctors "always" communicated well

  • Patients who reported that they "always" received help as soon as they wanted

  • Patients who reported that their pain was "always" well controlled

  • Patients who reported that staff "always" explained about medicines before giving it to them

  • Patients who reported that their room and bathroom were "always" clean

  • Patients who reported that the area around their room was "always" quiet at night

  • Patients at each hospital who reported that "yes," they were given information about what to do during their recovery at home

  • Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest)

  • Patients who reported "yes," they would definitely recommend the hospital

  • *Source: Center for Medicare and Medicaid Services