• UK HealthCare Public Notice

  • The University of Kentucky (UK) HealthCare is making public notice below of any incident involving the loss of UK HealthCare patient information. UK HealthCare takes seriously its commitment to safeguard the privacy of all patients and maintains this page as a means of communication to its patients about ongoing privacy issues. We have policies and procedures in place to protect patient information and reinforce those measures after any incident involving the loss of patient information.  


  • UK HealthCare Public Notices for March 10, 2017

    A UK HealthCare employee misdialed a phone number and left a voice mail regarding a patient’s appointment. The information was limited the patient’s name, appointment date, time, and location at UK HealthCare.  UK HealthCare notified the individual.


     In two separate instances, a UK HealthCare employee scanned a patient’s test results into the incorrect patient’s chart. The information was limited to the patient’s identifiers and specific test results from UK HealthCare.  UK HealthCare notified the affected individual.


    In four separate instances, UK HealthCare employees accessed patients’ record outside their job responsibilities. The information was limited to specific visit information at UK HealthCare.  UK HealthCare notified the individuals.


    Due to a registration error with the UK HealthCare personal patient health portal, parts of two patients’ records were sent to the incorrect personal health record of two other patients.  The information was limited to the patients’ identifiers and various clinic information and test results.  It did not contain the patients’ social security numbers or financial information.  UK HealthCare notified the affected individuals.


    A UK HealthCare employee provided an appointment reminder to the incorrect patient.  The information was limited to specific visit information at UK HealthCare.  UK HealthCare notified the affected individuals.


    In two separate instances, UK HealthCare employees provided a prescription to the incorrect patient.  The information was limited to name, address, and name of the medication.  UK HealthCare notified the affected individuals.


    In two separate instances, a UK HealthCare employee released information about a patients’ care to a person not authorized to have the information.  The release was limited to information about the patients’ specific visits.  UK HealthCare notified the affected individuals.


    A UK HealthCare employee handed paperwork to the incorrect patient.  The paperwork included discharge instructions for the patient and the patient’s name.  UK HealthCare notified the affected individual.


  • What you can do

    For any incident, UK HealthCare recommends the following steps to prevent any possible misuse of personal information.

    Stay alert for the signs of identity theft

    • Accounts you didn't open and debts on your accounts that you can't explain.
    • Fraudulent or inaccurate information on your credit reports, including accounts and personal information, like your Social Security number, address(es), name or initials, and employers.
    • Failing to receive bills or other mail. Follow up with creditors if your bills don't arrive on time.
    • Receiving credit cards that you didn't apply for.
    • Being denied credit or being offered less favorable credit terms, like a high interest rate, for no apparent reason.
    • Getting calls or letters from debt collectors or businesses about merchandise or services you didn’t buy.

    Order your free annual credit report

    You may also contact any or all of the three major Credit Reporting Agencies if you want to further learn about identity theft protection services offered by the Credit Reporting Agencies.  The contact information is:

    Equifax (www.equifax.com)
    P.O. Box 740241
    Atlanta, GA 30374-0241
    Phone: 800-685-1111

    Experian (www.experian.com)
    P.O. Box 2104
    Allen, TX 75013-0949
    Phone: 888-EXPERIAN (397-3742)

    Trans Union (www.transunion.com)
    P.O. Box 1000
    Chester, PA 19022
    Phone: 800-916-8800

    Additionally, both the federal government and Kentucky state government offer consumer protection agencies.  The contact information for the consumer protection agencies is below:

    Federal Trade Commission (https://www.identitytheft.gov/info-lost-or-stolen.html)
    600 Pennsylvania Avenue, NW
    Washington, DC 20580
    Phone: 202-326-2222

    Office of the Attorney General (http://ag.ky.gov/Pages/protectingconsumers.aspx)
    700 Capitol Avenue, Suite 118
    Frankfort, Kentucky 40601-3449
    Consumer Protection — 888-432-9257