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  • UK•MDs Medical Contact Center  

    Call Center The UK medical contact center provides convenient, customer-friendly access to UK HealthCare services for consumers and referring physicians. The contact center is a bridge between patients and caregivers, facilitating referrals, appointments and vital UK HealthCare clinical contacts.

    Contact center services:

    • UK Health Connection (for patients and those seeking health information)
    • UK•MDs (physician-to-physician referrals)
    • UK Children's Triage

    UK Health Connection 

    To make an appointment or find a physician, please call 859-257-1000 or toll free 1-800-333-8874. 

    UK Health Connection provides callers easy one number access to make appointments, find a physician or health care services, procedures, screenings, class registrations and to get UK HealthCare literature.

    Service 

    • Dedicated to answering the phone and connecting patients – no other clinic duties.
    • Operators stay on the line to ensure call is not lost and appointment is made.
    • Assistance to Markey Cancer Center outpatients with medical requests, concerns (Markey‐specific number)

    Knowledge 

    • Trained to listen to the request and find the doctor or clinic needed, even if the caller is not sure.
    • Have nurses available to assist with understanding requests.
    • Local Lexington knowledge; give driving directions and stay with callers who are lost and driving.

    Access 

    • Weekdays 7 a.m. ‐ midnight, Sat. & most holidays 8 a.m. – midnight.
    • Phones are always answered – phones are put on voicemail only after midnight.
    • Know which clinic areas and doctors have access and appointment availability.
    • Connect caller to the right number to set up, confirm, cancel and reschedule appointment.

    UK•MDs Physician Referral Service

    Physicians: to refer a patient call toll free 1-800-888-5533 or 859-231-9922 | Fax: 859-323-4607 

    UK•MDs is a service unique to UK HealthCare, connecting community physicians and health care providers to UK facilities and services -- 24 hours a day. Our coordinators can arrange a conference call between a community physician, a UK attending physician, and the UK capacity command center nurse to facilitate admission or transfer processes. The UK•MDs coordinators remain on the call to provide any additional assistance.

    • Facilitates physician referrals and consults, hospital admissions, hospital transfers, patient appointments and other requests.
    • Facilitates community physician referral and consult requests made via the secure online Patient Referral form.
    • Works closely with the UK Physician Liaison Program to handle physician complaints and concerns.
    • Facilitates Gill Heart Institute cath lab activation, Neonatal Intensive Care Unit (NICU) and Pediatric Intensive Care Unit (PICU) response, RAMPART and Stroke team notification.
    • Facilitates UK HealthCare physician requests.
    • Maintains a comprehensive database of internal and external physicians available on UK CareWeb (password protected).
    • Provides after-hours, weekend and holiday service for the Worker's Compensation Program for University of Kentucky, Northern Kentucky University and Morehead State University.
    • Provides reports to administration, admissions and the UK capacity command center and clinical services.

    UK Children's Triage

    859-323-0077 

    This after-hours, weekend and holiday nurse triage service covers calls for pediatricians at UK HealthCare and several contracted community pediatric physician groups in the Bluegrass region:

    • Staffed 5 p.m. - 8 a.m. Monday - Friday; 24 hour coverage on weekends and holidays.
    • Telephone triage advice is provided by specially trained registered nurses using clinically proven algorithm protocols created by Barton Schmitt, MD. 
    • All triaged call transactions are entered into a database and then faxed to the pediatric patient's primary care physician. 


Page last updated: 1/16/2014 1:02:36 PM