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FAQ - Frequently Asked QuestionsHow can I find a doctor? Just call 859-257-1000 or toll free 800-333-8874. UK HealthCare makes it easy to find a physician or schedule an appointment. Our call advisors can help assess your medical needs, advise you on choosing a physician and connect you to the department or physician. They're also here to give directions to our locations and answer questions about your care. You can also make an appointment online and view our physician profiles for in-depth information. How do I get help after hours? For an urgent situation after hours, call the answering service at 859-323-0303. One of our doctors is on call at all times. If you need immediate attention, we will make every effort to have you seen by your Primary Care Provider (PCP) the same day. If your doctor is not available on that day, we will schedule you with another doctor or have a nurse contact you to discuss your needs. If you need to reach a physician after 5 p.m. on a weekday or during a weekend or holiday, call the paging operator at 859-323-5321 and ask to speak to the physician on call. If you have the following symptoms you should go to an emergency room immediately:
If you or a family member needs care for an acute condition, such as a minor injury, the sudden onset of an illness or acute pain, you may seek care at an urgent care provider. (A list of urgent care providers is provided below. They are not part of UK HealthCare.) Lexington UTC Dove Run (Landsdowne) Map
UTC Boardwalk (North Park) Map
UTC Custer (Park Hills) Map
Frankfort Map
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Where can I get information about a patient? For patient condition or information, call 859-323-5816. Patient information is private. The only health information that can be given over the phone is the patient’s condition (good, fair, serious or critical). If you are calling to check on a family member or friend, you must know the patient’s last name. Patient Information can transfer your call to the patient’s room or provide you with a room phone number. Photos of new babies are featured at Growing Family.com. To view the photos, you will need the baby’s first name and last initial. This site also allows you to leave messages for the patients. What are hospital visiting hours? General visiting hours are from 11 a.m. to 9 p.m., seven days a week. A visitor may stay past general visiting hours with nursing's approval. Patients are allowed a maximum of two visitors at a time. Visitors may not to bring their own sleeping bags, pillows or blankets into the hospital. Blankets and pillows for family members will be provided in the waiting room. Housekeeping collects the items each morning. Certain areas of the hospital, including the birthing center, psychiatry and the intensive care units have different visiting rules. Always check at the nurses’ station before visiting a patient. For directions and maps to UK HealthCare facilities, go to the directions page. Cellular phone use: Incoming calls: Internal calls: Where can I download brochures and other information? For medical information online, go to our health topics. For brochures and other information on a variety of health topics, go to our publications page. For a complete list of education booklets and other materials, check the Health Information Library inventory. In order to view many of the documents, you must have a copy of Adobe's Acrobat® software. Go to Adobe's Web site to download a free copy of Adobe Acrobat 5.0. The Health Information Library is UK HealthCare’s resource center for patients and family members. The information in the Health Information Library supplements the advice provided by your physician, nurse and other health care providers. We offer books, videos, brochures, models, posters, health newsletters and computers with Internet access.
How can I send flowers or mail to a patient? Mail is delivered to patients Monday through Friday. Mail received after patients have left the hospital will be forwarded to their home. If you have any concerns about mail delivery, call the volunteer office at 859-323-6023. Flowers will be delivered directly to patient rooms, except for patients in the intensive care units. Flowers are not allowed in the intensive care units and will be left at the nurses’ station.
Where can I find something to eat? Food service UK Chandler Hospital provides healthy, balanced meals as an important part of treatment and recovery. Patients who need special meals will receive specific menus. If you have specific dietary needs, ask to meet with a registered dietitian. Dietitians work closely with your doctors and nurses to make sure your dietary needs are met during your stay. They can provide you and your family with information on special diets and discuss any nutritional concerns. You or a member of your health care team can contact a dietitian by calling 859-323-6987. Dietitians are available Monday through Friday, 8 a.m. to 5 p.m. Breakfast tray service is offered between 7:30 a.m. and 8:30 a.m., with 9 a.m. being the cut-off time for hot trays. A continental breakfast is served until 10 a.m. Lunch tray service is offered between 11:30 a.m. and 12:30 p.m., with 1 p.m. being the cut-off time for hot lunch. A box lunch is available until 3 p.m. Dinner tray service is offered from 4:30 p.m. to 6 p.m., with 6:30 p.m. being the cut-off time for hot dinner trays. Visitor trays Guest trays are offered for $5.00 and must be ordered by a nurse. Cafeteria The cafeteria is located on the first floor. Follow the yellow tiles from the information desk. For a daily menu, call 859-257-1168. Hours are as follows:
Cash, Visa and MasterCard are accepted . Coffee shop The coffee shop serves breakfast and lunch and is located on the first floor of UK Chandler Hospital, inside the main entrance. Open Monday through Friday, 7 a.m. to 3 p.m., closed on weekends and holidays. Cash, Visa and MasterCard are accepted. Wildcat Deli The Wildcat Deli is located on the third floor of the Kentucky Clinic, across the street from the hospital and near the pedestrian bridge to the hospital. Breakfast and lunch is served. Open Monday through Friday, 7:30 a.m. to 3 p.m., closed on weekends and holidays. Cash, Visa and MasterCard are accepted. Whitney-Hendrickson Café The Café is on the first floor of the Whitney-Hendrickson Building and serves breakfast and lunch. Open Monday through Friday, 7:30 a.m. to 3 p.m., closed on weekends and holidays. Cash, Visa and MasterCard are accepted. Starbucks ® Starbucks is located on the first floor of the Kentucky Clinic. Open Monday through Friday, 6:30 a.m. to 5:30 p.m., closed on weekends and holidays. Cash, Visa, and MasterCard are accepted. Vending machines UK Chandler Hospital offers 24-hour vending machines. A microwave is available in the vending area. The vending area is located on the first floor of the hospital, just around the corner from the cafeteria. Off-campus dining options Several local and chain restaurants are within walking distance from UK Chandler Hospital. Please refer to the map for general directions. Many other fast food and casual dining restaurants are within a short drive. Nearby Restaurants The hospital is a smoke-free facility. The no-smoking policy applies to all patient rooms, bathrooms, waiting areas, lounges, hospital entrances, skywalks and tunnels. You cannot buy cigarettes at the hospital. Smoking areas are located in the courtyard between the hospital and the UK Markey Cancer Center, and near the cafeteria. If you follow the blue tiles from the information desk to the outside, you will find a heated smoking area. Directions may be obtained from the information desk inside the main lobby. Parking garages are available on the Medical Center campus for patients, family members and visitors. Information is avaialble on our parking information page.
Where can I get a prescription filled? The Kentucky Clinic Pharmacy is on the first floor of the Kentucky Clinic in room J-134 next to the South Limestone entrance. The Pharmacy is open Monday - Friday, 7:30 a.m.
- 6:30 p.m., Saturday Where can I find health-related articles? The Health Information Library (HIL) is open from 10 a.m. to 3 p.m., Monday through Friday. HIL is located on the first floor of UK Chandler Hospital, near the ATM. If you are unable to visit the HIL during regular hours, leave a message at 859-323-7808 or e-mail patiented@lsv.uky.edu. HIL has a list of their media materials online. Visit UK HealthCare's health topics online. Volunteer blood donations are greatly appreciated and can be made to the community blood supply. To donate blood, you must be at least 17 years of age, weigh a minimum of 110 pounds and be in good general health. You can donate blood every 56 days. Central Kentucky Blood Center is a nonprofit community blood center serving 65 hospitals and clinics in Kentucky. Donor centers are located in Hazard, Pikeville, Prestonsburg, Somerset and Lexington. For general blood donation information, call the Central Kentucky Blood Center (CKBC) at 859-276-2534 or toll free 800-775-2522. CKBC is located at 330 Waller Avenue. The hours are Monday through Friday, 9 a.m. to 8 p.m., and Saturday 10 a.m. to 4 p.m. There is an ATM located on the first floor of the hospital just past the Information Desk on the right side. If this cash machine is unavailable, another one is located in the first floor of the College of Medicine building behind the hospital. See our list of ATMs for more cash machine locations. Where can I find an online phone directory? For a listing of frequently called numbers, go to our phone directory. How can I contact the Customer Service Patient Representative? The Customer Service Patient Representative serves as a direct line to all hospital (or Kentucky Clinic) departments and administration when there is a complaint, suggestion or concern.
Where can I find an interpreter? UK Chandler Hospital is committed to making our services available to all our patients and has access to interpreters for a number of foreign languages and American Sign Language. If you are in need of an interpreter, please tell your nurse or call 859-323-8951 Monday through Friday, 8 a.m. to Back to top Tell your nurse if you need a sign language interpreter or other resources to help you communicate. Certified American Sign Language interpreters are available at UK Chandler Hospital. The Language Services Coordinator can place a telecommunications device for the deaf (TDD) in your room. A TDD is also located in the Emergency Department and at in the bank of telephones on the first floor of the hospital near the Information Desk. Call 859-323-8951 for more information. How do I find answers to billing questions? For financial counseling regarding your bill or insurance, contact the Financial Services Department. If you have been in the hospital, call Inpatient Services at 859-257-8111. If you have been to see a doctor or have received other services, call Outpatient Services at 859-257-7900. To find out if your insurance is accepted, go to the List of Insurers. How can I obtain my medical records? For your protection, medical records are considered confidential records of hospital activity and are hospital property. If you would like a copy of your medical records, discuss it with your physician. While in the hospital, you may request your medical records by calling Medical Correspondence at 859-323-5117 between 8 a.m. and 4:30 p.m., Monday through Friday. If you would like to request a copy after you are discharged, please contact: Medical Records Department Medical records requests may take a week to complete. How can I participate in a research study? Clinical trials always are ongoing at UK HealthCare. Physicians frequently recruit participants in those trials.
How do I make a physician-to-physician contact or referral? The easiest way for you, as a physician, to reach a physician at the University of Kentucky Chandler Hospital is by using the toll-free UK·MDs number, 800-888-5533. UK·MDs allows you to consult with UK HealthCare clinical staff physicians regarding routine or difficult diagnoses, discuss new or alternative treatment modalities, make patient referrals, follow patient progress and discuss post-discharge care. A physician liaison will quickly route your call to the physician, department, division or clinical service you request. UK·MDs welcomes your comments, requests or suggestions on how we may better serve you. How do I make a donation to UK HealthCare? Gifts are tax deductible and may be donated for use in areas of greatest need, or for an area of specific interest. For further information, call Medical Center Development at 859-323-6306 or give online with the safe, strictly confidential and secure online giving form. Go to Giving for additional information. How do I find employment opportunities within UK HealthCare? Apply for employment through UK’s online employment listings. Click on "Online Employment for Job Seekers" to view and apply for a position. |
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To make an appointment or find a physician, please call UK HealthCare at 859-257-1000 or toll free 1-800-333-8874. Send us Comments and Corrections.
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