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Emergency Patient Instructions

UK Emergency Department Triage Process

Upon arrival at any of our Emergency Departments, please go to the Welcome Center or Information Desk. 

1.  Sign in
Upon arrival, please sign in with some basic information at the Welcome Center desk.

2.  Talk with the triage nurse
The triage nurse will discuss your condition and decide what treatment is needed.

• Tell the triage nurse all medical information, including the symptoms you are having.
• Ask the nurse before eating or drinking anything as this may interfere with your treatment

3.  Register
A patient relations assistant will begin the registration process, either at the front desk or bedside. You will be asked for information important to include in your medical record, such as your:

• Name
• Address
• Phone number

4.  Provide your insurance or payment information
At some point during your care, we will collect your insurance information and obtain a copy of your insurance card so payment for your visit may be arranged.

If you do not have insurance, please let us know and a variety of payment options can be discussed.

5.  Pay co-payment, deductible or deposit
Co-payments, deductibles or deposits on your account will be taken by one of our patient relations assistants near the end of your visit.

Please be patient - Please understand that some people who arrive after you may be seen before you.  Emergency visits are not like doctor's office visits. There are no scheduled appointments. Instead, patients are seen in different areas based on the type of illness or injury they have.

 

Page last updated: 1/15/2014 1:30:26 PM