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For Families & Visitors

At Kentucky Children’s Hospital, we use every resource available to provide the best care possible for your child. That’s why you’re an important part of our team. No one knows your child like you do. Our family-centered approach combines your knowledge and values with our expertise and skills for a team effort that focuses on what’s best for your child and family.

Kentucky Children's Hospital aims to make appointment scheduling as easy as possible for you.

To request, change, or cancel an appointment, click here. We will contact you within 24 hours Monday through Friday to help you schedule an appointment.

Support & Resources

Family-focused care goes beyond exceptional pediatric health care. It’s also providing the education, support and guidance you need along the way. Whether it’s finding specialty pediatric care, knowing how to prepare your child for a hospital stay, finding a doctor or making an appointment, we’re here to make your experience with us smooth and comfortable. 

 

  • Our services: Learn more about our comprehensive pediatric services, including more than 30 advanced pediatric subspecialty programs, all close to home. 
  • Find a provider: Kentucky Children’s Hospital is home to Kentucky’s top pediatric specialists. Our simple search tool makes finding a health care provider easy. 
  • Child Life Program: Learn how our Child Life Program helps your child cope with an illness, injury or hospital stay. 
  • Preparing for a hospital stay: We’ll help you prepare for a hospital stay, from helping you talk to your child about their visit to knowing what you should and shouldn’t bring with you.
  • Visiting your child: The support family and friends can go a long way toward helping your child heal. Learn more about how people can visit and keep in touch while your child is in the hospital.
  • Appointments: Request or change an appointment with our easy online form.
  • Preparing for Your Child's Hospital Stay

    You already know that Kentucky Children's Hospital is a leader in caring for children. But our innovative approach isn't just about the most advanced technology and medicine. We work with specialists, families and patients to make sure that your child's visit at Kentucky Children's is as comfortable and stress-free as possible. We have dedicated hospitalists on staff - your personal hospital specialist who coordinates your child's care.Kentucky Children's Hospital lobby

    Hospitals can be a scary place even if a child knows that their visit is to help them get well. That's why we've made Kentucky Children's Hospital kid-friendly in every way! To see get a first look at our facilities, view our online tour.

    Pre-registration: To speed things up, you can pre-register for you child's visit by calling 859-257-3698 (7 a.m.-8 p.m. Monday - Friday).

    What to bring and where to go for registration: Your first stop at Kentucky Children's will be the Main Information Desk on the first floor in the main lobby of UK Hospital. Here you'll fill out registration forms so we can begin a medical chart and set up your child's medical team. Information you'll need for your visit:

    • Insurance cards and information.
    • Social Security numbers for you and your child.
    • Complete list of your child's medication with dosages and times.
    • Need directions? We want to make your visit as easy as we can, so we've supplied maps and directions to the hospital.

    How to prepare your child for a hospital stay:

    • Be honest. When your child asks about the surgery or treatments, tell them the truth. It's important that your child trust you, so be as honest as you can be about their visit.
    • Educate yourself. If you don't know the answers, research an online health topic library that describes different illnesses and treatments.
    • Take a tour of the hospital.
    • Make the hospital a home away from home. Bring your child's favorite toys and clothes. We've provided a complete list of what to bring below.

    What to bring to the hospital: We want your child to feel at home at Kentucky Children's Hospital so we encourage you to bring favorite toys and clothes. And make sure to put your child's name on everything you bring, just in case.

    • Eyeglasses
    • Contact lenses (& solution)
    • Pajamas, robe, slippers
    • Favorite blanket and/or pillow
    • Dental appliances (retainers)
    • Toiletries (toothbrush, shampoo, soap)
    • Favorite movies and video games
    • Anything else that will make your child feel more comfortable

    What NOT to bring to the hospital:

    • Medication, unless your doctor tells you to
    • Small appliances (like hair dryers, curling irons, coffee pots, etc.) should be left at home
    • Pets

    About relatives staying overnight: The most important thing to a child's health is family. So we make sure parents and family are involved in every step of their child's treatment. Every child has a private room with a cot so a parent can stay with them overnight. We also have sleeping rooms for parents of critically ill children. Other options:

    • The Ronald McDonald House at 550 Cooper Drive (phone: 859-268-0757 or 859-268-1651) offers a place to stay for families of critically ill children. To stay you'll need a hospital referral. You can call Social Services at 859-323-5501 or Pastoral Care at 859-323-5301 for more information. Occupancy of the Ronald McDonald House is limited to patients or families of patients who are 18 years of age or younger. Only one room is available per family. A minimal nightly donation is requested.
    • We also have a list of other nearby places to stay.  Many motels offer discounts to patient families, so make sure to ask about it when you make your reservations.

    Dining: Please see our web page on dining resources.

    Medication: DO bring a list of your child's medications with doses and times. DO NOT bring your child's medications with you unless your doctor tells you to. Our nurses and pharmacists will make sure your child gets the right medicine at the right time. Please let us know if your child has a special way to take their medicine so we can make him or her as comfortable as we possibly can. See also, Parents' Guide to Pediatric Sedation 

  • Visiting a Patient

    One of the most important factors in a child's recovery is the support and love of family and friends. That's why we make is as easy as possible to visit patients at Kentucky Children's Hospital. A few things to remember about your visit:

    • If you're sick, please wait until you're well to visit. The risk of infection is too great. Even if you just have a cold or sore throat, please, for the child's safety, wait until you are well.
    • To protect the child's privacy, we can only give the child's general condition (good, fair, serious, or critical) over the phone.
    • Please don't bring your own blankets, pillows, or sleeping bags. We have blankets and pillows for anyone waiting for a patient.

    Visiting hours are 11 a.m. to 9 p.m. every day. If you need more time with a child, or can't visit during those hours, talk to nursing and we'll do whatever we can to make sure you get time to visit.

    How to call a patient: Every child has a phone in his or her room. You're welcome to call their room directly if you know their room number or call the hospital at 859-323-5000 and we'll transfer you to the child's direct line.

    Sending cards and flowers: We deliver flowers and mail to every child's room Monday through Friday. If a child is in intensive care, the flowers will be left at the desk. If you have questions about flower delivery, you can call the volunteers who deliver them at 859-323-6023.

    Gift shop: Located in the hospital lobby on the first floor, the gift shop sells various personal care items, reading materials, candy and gifts. You may also purchase gift baskets, University of Kentucky merchandise, flower arrangements and stuffed toys by phone. Volunteers will deliver the gifts to UK Chandler Hospital, Kentucky Children's Hospital and Markey Cancer Center patients. The gift shop accepts cash, Visa and MasterCard and can deliver Monday - Friday, 10 a.m. - 4:30 p.m. Hours are 10 a.m.-6 p.m. weekdays, 10:30 a.m.-6 p.m. Saturday and 1 p.m.-5 p.m. Sunday. Call 859-323-5797 for more information.