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Process improvement in the KNI

Published 02-01-2012 7:34 AM | Mark D. Birdwhistell  

On Saturday, January 21st, representatives from the Kentucky Neuroscience Institute (KNI) clinic met on their day off for a 4 hour Continuous Improvement (Kaizen) event.  The group split into teams to map the customer experience in the KNI clinic - from patient referral to communication of test results with the patient.

The team focused on potential constraints within the process and identified areas of potential improvement related to patient, staff and provider satisfaction.  These value stream maps will be posted in the KNI clinic so that those who could not participate have an opportunity to review the process and to provide additional feedback.

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The event, orchestrated by Angela Powell with help from Julianna Lee, was a product of the recently formed KNI Clinic Process Improvement Steering Committee.    The cross-disciplinary steering committee, led by Michael R. Dobbs, M.D. and Richard Maher, makes use of the Constraints Theory of Management and lean principles as the basis of process improvement, a novel approach for UK Healthcare's ambulatory services.  "We are creating a culture of continuous process improvement in the KNI," said Dobbs.  "We believe that improving processes is the key to improving the quality of our patients' experiences."

I applaud Dr. Dobbs and his crew for their commitment to improving the KNI . This is one of the many examples of great work being done throughout UK HealthCare! That's why we're here!

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Dr. Michael R. Dobbs, M.D. and the KNI Clinic Process Improvement Steering Committee

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Page last updated: 3/6/2013 10:25:17 AM