Process improvement in the KNI
On Saturday, January 21st, representatives from
the Kentucky Neuroscience Institute (KNI) clinic met on their day off
for a 4 hour Continuous Improvement (Kaizen) event. The group split
into teams to map the customer experience in the KNI clinic - from
patient referral to communication of test results with the patient.
The team focused on potential constraints within the process and
identified areas of potential improvement related to patient, staff and
provider satisfaction. These value stream maps will be posted in the
KNI clinic so that those who could not participate have an opportunity
to review the process and to provide additional feedback.
The event, orchestrated by Angela Powell with help from Julianna Lee,
was a product of the recently formed KNI Clinic Process Improvement
Steering Committee. The cross-disciplinary steering committee, led by
Michael R. Dobbs, M.D. and Richard Maher, makes use of the Constraints
Theory of Management and lean principles as the basis of process
improvement, a novel approach for UK Healthcare's ambulatory services.
"We are creating a culture of continuous process improvement in the
KNI," said Dobbs. "We believe that improving processes is the key to
improving the quality of our patients' experiences."
I applaud Dr. Dobbs and his crew for their commitment to
improving the KNI . This is one of the many examples of great work being
done throughout UK HealthCare! That's why we're here!
Dr. Michael R. Dobbs, M.D. and the KNI Clinic Process Improvement Steering Committee