Patient FAQs - (Frequently asked questions) 


How can I find a doctor?

Just call 859-257-1000 or toll free 1-800-333-8874.  

UK HealthCare makes it easy to find a physician or schedule an appointment. Our call advisors can help assess your medical needs, advise you on choosing a physician and connect you to the department or physician. They're also here to give directions to our locations and answer questions about your care.

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How do I get help after hours?

For an urgent situation after hours, call the answering service at 859-323-0303. One of our doctors is on call at all times.

If you need immediate attention, we will make every effort to have you seen by your primary care provider the same day. If your doctor is not available on that day, we will schedule you with another doctor or have a nurse contact you to discuss your needs.

If you need to reach a physician after 5 p.m. on a weekday or during a weekend or holiday, call the paging operator at 859-323-5321 and ask to speak to the physician on call.

If you have the following symptoms you should go to an emergency room immediately:

  • Difficulty breathing and/or changes in skin color.
  • Chest pain, radiating from the breast bone or high in the abdomen to the jaw, neck, shoulder blade(s) or arms. Impending feelings of "doom."
  • Mental status changes or loss of consciousness. Abrupt onset of a severe headache accompanied by nausea and/or vomiting or feelings of drowsiness.
  • Fever higher than 105 degrees at any age or a fever higher than 100.4 degrees if child is less than 3 months old

Bleeding that continues after 10 minutes of direct pressure.

If you or a family member needs care for an acute condition, such as a minor injury, the sudden onset of an illness or acute pain, you may seek care at an urgent care provider.

A list of urgent care providers is provided below. They are not part of UK HealthCare.  

UTC Dove Run (Landsdowne)  
Phone: 859-269-4668
Address: 1055 Dove Run Road
Lexington, KY

UTC Boardwalk (North Park)  
Phone: 859-254-5520
Address: 1498 Boardwalk
Lexington, KY

UTC Custer (Park Hills)    
Phone: 859-272-4882
Address: 3174 Custer Drive
Lexington, KY

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Where can I get information about a patient?

For patient condition or information, call 859-323-5816.  

Patient information is private. The only health information that can be given over the phone is the patient's condition (good, fair, serious or critical). If you are calling to check on a family member or friend, you must know the patient's last name. Patients have the option of asking that no information be given out.

Patient Information can transfer your call to the patient's room or provide you with a room phone number.


What are hospital visiting hours?

General visiting hours are 11 a.m. - 9 p.m., seven days a week. A visitor may stay past general visiting hours with nursing's approval. Patients are allowed a maximum of two visitors at a time.

Certain areas of the hospital, including the Birthing Center, psychiatry and the intensive care units, have different visiting rules. Always check at the nurses' station before visiting a patient.

For patient safety, visitors may NOT bring their own sleeping bags, pillows or blankets into the hospital. Blankets and pillows for family members will be provided in the waiting room. Housekeeping collects the items each morning.

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How do I get directions?

For directions and maps to UK HealthCare facilities, go to the directions page.


How can I make a phone call?

  • Cell phone use:  Cell phones are allowed at UK HealthCare facilities; however, there may be certain times when you may be asked to silence your phone.
  • Incoming calls:  Telephones are provided in each patient's room. Callers can dial the room directly 7 a.m. to 10 p.m.
  • Outgoing calls:  To place a local or toll-free call outside of the hospital, dial 9 and then the number.  To place a long distance call, dial 6 + 0 + the area code + the number you wish to call. Long-distance calls must be made collect or charged to third-party billing.
  • Internal calls:  If you are calling a hospital number from your room, dial the last five digits of the number. For example, to call the language services coordinator you only need to dial 3-8951.

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Where can I download brochures and other information?  

  • For medical information online, go to our health topics page.
  • Our free e-mail alert service provides medical news and event notices in your area of interest. Subscribe to email alerts >
  • For brochures and fact sheets on a variety of health topics, go to our publications page.
  • For a complete list of educational booklets and other materials, visit the Health Education Center.
  • The Don and Cathy Jacobs Health Education Center is UK HealthCare's resource center for patients and family members. The information at the center supplements the advice provided by your physician, nurse and other health care providers. We offer books, videos, brochures, models, posters, health newsletters and computers with Internet access. Visit the Health Education Center >

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How can I send flowers or mail to a patient?

Mail is delivered to patients Monday through Friday. Mail received after patients have left the hospital will be forwarded to their home. If you have any concerns about mail delivery, call the volunteer office at 859-323-6023.  

Flowers will be delivered directly to patient rooms, except for patients in the intensive care units. Flowers are not allowed in the intensive care units and will be left at the nurses' station.

eGreeting.gif Send an e-mail eGreeting to a friend or loved one currently hospitalized at UK A. B. Chandler Hospital, Markey Cancer Center or Kentucky Children's Hospital.

care-page-logo.gifYou may also send greetings to a patient at Kentucky Children's Hospital by going to CarePages.   

Mail should be addressed as follows:

Patient first and last name
Room Number
UK Chandler Hospital
800 Rose Street
Lexington KY 40536


Patient first and last name
Room Number
UK Good Samaritan Hospital
310 S. Limestone
Lexington KY 40508

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Where can I find something to eat?

Food service
Our inpatient facilities provide healthy, balanced meals as an important part of treatment and recovery. Patients who need special meals will receive specific menus. If you have specific dietary needs, ask to meet with a registered dietitian.

Dietitians work closely with your doctors and nurses to make sure your dietary needs are met during your stay. They can provide you and your family with information on special diets and discuss any nutritional concerns.

You or a member of your health care team can contact a dietitian by calling 859-323-6987. Dietitians are available Monday through Friday, 8 a.m. to 5 p.m.

Food services  

Food available in our facilities
Food available at nearby restaurants
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Where can I smoke? 

UK HealthCare is tobacco free. UK HealthCare has made the commitment that there will be no tobacco use permitted in or on any UK HealthCare facility or grounds as of November 20, 2008. More information >


Where should I park?

Parking garages including the new UK A.B. Chandler Hospital parking garage and free shuttle are available near our facilities for patients, family members and visitors. Information is available on our parking page.

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Where can I get a prescription filled?

The Kentucky Clinic Pharmacy is on the first floor of the Kentucky Clinic in room J-134 next to the South Limestone entrance. The Pharmacy is open Monday - Friday, 7:30 a.m. - 6:30 p.m.; Saturday
9 a.m. - 1 p.m.; and closed on Sunday.


Where can I find health-related articles?

The Don and Cathy Jacobs Health Health Education Center is open 10 a.m.-3 p.m., Monday through Friday. The center is located on the first floor of UK Chandler Hospital, near the ATM and Information Desk. If you are unable to visit the HIL during regular hours, leave a message at 859-323-7808 .

View UK HealthCare's health topics online .


Where can I give blood?

Volunteer blood donations are greatly appreciated and can be made to the community blood supply. To donate blood, you must be at least 17 years of age (16 years old with parental consent), weigh a minimum of 110 pounds and be in good general health. You can donate blood every 56 days.

The Kentucky Blood Center is a nonprofit community blood center serving nearly 70 hospitals and clinics in Kentucky. Donor centers are located in Pikeville, Somerset and Lexington. Also, regular blood drives are conducted in more than 60 counties. For general blood donation information, visit the Kentucky Blood Center (KBC) or call 859-276-2534 , toll free 1-800-775-2522 .


Where can I find ATMs?

There is an ATM located on the first floor of the hospital just past the Information Desk on the right side. If this cash machine is unavailable, another one is located in the first floor of the College of Medicine building behind the hospital. See our list of ATMs for more cash machine locations.


Where can I find an online phone directory?

 For a listing of frequently called numbers, go to our directory page >

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Where can I find an interpreter?

UK A.B. Chandler Hospital is committed to making our services available to all our patients and has access to interpreters for a number of foreign languages and American Sign Language. If you need an interpreter, please tell your nurse or call 859-323-8951 Monday through Friday, 6 a.m. to 9 p.m.


Where can I find a TTD?

Tell your nurse if you need a sign language interpreter or other resources to help you communicate. Certified American Sign Language interpreters are available at UK Chandler Hospital. The Language Services Coordinator can place a telecommunications device for the deaf (TDD) in your room. A TDD is also located in the Emergency Department and at in the bank of telephones on the first floor of the hospital near the Information Desk. Call 859-323-8951 for more information. Back to top  


How do I find answers to billing questions?

Questions about your hospital or physician (KMSF) bill should be directed to Patient Billing between 8 a.m. and 4:30 p.m., Monday - Friday.


How can I obtain my medical records?

For your protection, medical records are considered confidential records of hospital activity and are hospital property. If you would like a copy of your medical records, discuss it with your physician.

View Medical Records information >

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How can I participate in a research study?

Clinical trials always are ongoing at UK HealthCare. Physicians frequently recruit participants in those trials. More information on clinical trials >


How do I make a physician-to-physician contact or referral?

The easiest way for a physician to reach another physician at the UK HealthCare is to call the toll-free UK•MDs number, 1-800-888-5533. UK•MDs allows you to consult with UK HealthCare clinical staff physicians regarding routine or difficult diagnoses, discuss new or alternative treatment modalities, make patient referrals, follow patient progress and discuss post-discharge care. A physician liaison will quickly route your call to the physician, department, division or clinical service you request. UK•MDs welcomes your comments, requests or suggestions on how we may better serve you.


How do I make a donation to UK HealthCare?

Gifts are tax deductible and may be donated for use in areas of greatest need, or for an area of specific interest. For further information, call Medical Center Development at 859-323-6306 or give online with the safe, strictly confidential and secure online giving form. Go to Giving for additional information.


How do I find employment opportunities within UK HealthCare?

Apply for employment through UK's online employment listings . Click on "Online Employment for Job Seekers" to view and apply for a position.

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Page last updated: 5/15/2017 1:55:48 PM