Customer Service Class Descriptions

UKHC New Employee Patient Centeredness

    Audience: All Health Care Staff 

Time: 3 hours 

Course Description: 

The objective of the Patient Centeredness Orientation Training is to introduce and educate new employees on their responsibility in creating a positive impact on the patient and family experience with each patient, each encounter every time. 

    Service Excellence is one of UK HealthCare’s signature performance metrics in which clinical and non-clinical employees must be aware of in order to create a patient centered environment.   



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