Frequently-asked questions
How do I make an appointment?
With Kentucky Children's Hospital, finding the physician you need or scheduling an appointment couldn't be easier. Our nurse counselors can help assess your medical needs, advise you on the right physician, and connect you to the department or physician. What's more, they'll help you with directions to our locations, answer questions about your care and more. To request an appointment, please call 859-257-1000 or toll free 1-800-333-8874.
How can I cancel or reschedule an appointment?
We know sometimes problems arise in your schedule. If you are unable to keep any of your appointments please call 859-257-1000 or toll free 1-800-333-8874. Between the hours of 8:00 am and 5:00 pm call 859-323-6211 to cancel or reschedule and we can connect you to someone who would be happy to help.
If you are a new patient looking for a primary care physician, an appointment with an existing physician, or if you have a need for urgent care, please call UK Health Connection at 859-257-1000 or toll free 1-800-333-8874. More information about UK Health Connection
Is there a place to eat?
Your child's diet, as ordered by his or her physician, is an important part of therapy while in the hospital. A registered dietitian, or the dietitian's assistant, can talk with you about your child's preferences and special diet needs. Nourishment Centers are available on each In-patient unit to help parents provide snacks for their children. The Dietetics and Nutrition Department stocks a refrigerator with snack food, drinks, and condiments for the patients. A microwave and a small refrigerator also are available for families of patients.
See our food services page for a complete list of both on and off-campus dining options.
Is an after hours clinic available?
The Twilight Children's Clinic offers after-hours urgent, non-emergency pediatric care by appointment only. Call 859-257-6730 for appointment.
Hours of operation:
Monday through Friday - 5 to 9 p.m.
Saturday and Sunday - noon to 5 p.m.
Twilight Children's Clinic
Kentucky Clinic, Second floor
740 S. Limestone
University of Kentucky
Lexington KY 40536-0293
Phone: 859-257-6730
Fax: 859-257-7706
How can I reach a doctor or a nurse after hours?
The Twilight Children's Clinic offers after-hours urgent, non-emergency pediatric care by appointment only. Call 859-257-6730 for appointment.
The clinic is located on the second floor of the Kentucky Clinic. Hours of operation: Monday through Friday, 5 to 9 p.m. Saturday and Sunday, noon to 5 p.m.
Twilight Children's Clinic
Kentucky Clinic, Second floor
740 S. Limestone
University of Kentucky
Lexington KY 40536-0293
Where will I park?
Parking is available on a 24-hour basis for Kentucky Children's Hospital. View Parking information.
Patient Accounts & Billing
Who do I contact if I have financial or insurance questions?
See Patient Accounts & Billing
How can I obtain my child's medical records?
UK Hospital Medical Records
Medical records are official records of hospital activity and are considered hospital property. If you want to see your records while you are in the hospital, you may request a copy from the Customer Service office at 859-323-8951. If you want a copy after leaving the hospital, contact the UK Hospital Medical Records department at 859-323-5117.
See UK HealthCare medical records information
What is the Young Parents Program?
Young parents have special needs. The UK Young Parents Program was created to meet the needs of young parents with children, so that the young mother and her child can receive care during the same appointment.
More information about the Young Parents Program >